Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

85

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2023

A bit of everything, but doesn't excel at anything

Likeliness to Recommend

2 /10

Pros

  • Reliable
  • Enables Productivity
  • Continually Improving Product
  • Performance Enhancing

Cons

  • Security Frustrates
  • Leverages Incumbent Status
  • Less Inspiring

Jalin M.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Microsoft Teams helps our business meetings

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

With Microsoft Teams, my team is able to simply plan our meetings, saving us a ton of time that would have been spent traveling to and waiting around for in-person gatherings.

What is your favorite aspect of this product?

Microsoft Teams software has been invaluable for our company's conferences. It solves the problem of not having a single hub app for internal and external teamwork. It's the binding agent for all interactions. The importance of this for our remote employees cannot be overstated.

What do you dislike most about this product?

Msteams' lack of a back button makes it impossible to return to the previous window. Perhaps it's a bug, but the arrows lead to other screens but not the one you require.

What recommendations would you give to someone considering this product?

Microsoft Teams is great because it allows me to easily communicate with the people that matter on my teams and exchange important work-related information with them.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Saves Time

Subrahmanyam S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

"Versatile collaboration tool; steep learning

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Modern Workforce Needs: The nature of work has been evolving, with more emphasis on remote work, collaboration, and real-time communication. Teams was built with these modern needs in mind, offering features like persistent chat, integrated file sharing, and extensive app integrations. Technical Advantages: Teams is built on a modern infrastructure that supports faster feature release cycles. This allows Microsoft to be more agile in responding to user needs and market changes.

What is your favorite aspect of this product?

IIntegrated Collaboration: Teams integrates chat, video conferencing, file sharing, and collaboration all in one platform, making it easier for users to switch between different modes of communication without leaving the app. Seamless Office 365 Integration: Teams is deeply integrated with other Microsoft Office products like Word, Excel, PowerPoint, and SharePoint. This allows users to collaborate on documents in real-time without leaving Teams. Channels: Teams allows organizations to create channels for different departments, projects, or any other grouping. This helps in keeping conversations and files organized.

What do you dislike most about this product?

Integration with External Tools: While Teams has a growing list of integrations, users often request more integrations with third-party tools and services. Virtual Hand Raising in Channels: Just as there's a hand-raising feature in meetings, having one in channels can help manage discussions, especially in larger teams. Better Performance: Some users have reported that Teams can be resource-intensive, especially on older hardware. Performance optimizations would be welcomed by many. Multi-Account Switching: For users who have multiple Teams accounts (e.g., for different organizations or personal use),

What recommendations would you give to someone considering this product?

Push-to-Talk Feature: Especially useful for large meetings or webinars, a push-to-talk feature would allow participants to momentarily unmute themselves, similar to a walkie-talkie. Enhanced Whiteboard Features: The Microsoft Whiteboard integration in Teams could benefit from more features, such as better templates, more drawing tools, and improved performance. Offline Mode: The ability to work in Teams (view messages, documents, etc.) while offline and then sync when back online can be beneficial for those with intermittent internet connections.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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