Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Vyle B.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Solid Collaboration Tool, but Not Without Friction

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

For a large manufacturing company, like ours where coordination between office staff, production teams, and external vendors is critical, having everything in one place simplifies workflows.

What is your favorite aspect of this product?

File sharing is seamless, and the ability to co-edit documents in real time without leaving the chat is a huge productivity booster

What do you dislike most about this product?

Another frustration is the notification system—it’s not always reliable, leading to missed messages unless users are constantly checking the app

What recommendations would you give to someone considering this product?

If you’re considering Teams, it’s a great choice if your organization is already embedded in the Microsoft ecosystem. Just be prepared to spend time on user training, as adoption can be slow for employees used to more lightweight communication tools like Slack

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

Jayaprakash G.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

A Hub for Seamless Collaboration.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Seamlessly integrates with other Microsoft 365 applications like Word, Excel, PowerPoint, SharePoint, and Outlook. * This deep integration allows for smooth workflows and easy access to shared files and documents.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its deep integration with the Microsoft 365 ecosystem. This seamless interoperability allows for a truly unified work experience. Imagine effortlessly switching between chat, video calls, shared documents (Word, Excel, PowerPoint), and project management tools – all within a single platform. This streamlined workflow can significantly boost productivity and reduce the time wasted on context switching between different applications.

What do you dislike most about this product?

With numerous channels, teams, and individual conversations, it's easy to get buried under a constant stream of messages, mentions, and meeting requests. This constant barrage of notifications can be distracting and even overwhelming, hindering focus and productivity. While Teams offers some notification customization options, fine-tuning them to avoid information overload can be a challenge.

What recommendations would you give to someone considering this product?

Team size and structure: Teams is well-suited for both small and large organizations, but its complexity might be overwhelming for very small teams with simple communication needs. * Existing technology stack: If your organization heavily relies on Microsoft 365, Teams integrates seamlessly and can significantly enhance your workflow. * Budget: Consider the cost of Microsoft 365 licenses, which often include Teams. Evaluate if the investment justifies the potential productivity gains and improved collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Siddhartha S.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Fantastic Product.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams is easy to use and in our organization we use teams only as it provides multiple functionality and very fast.

What is your favorite aspect of this product?

We have multiple options and integrations which make it unique.

What do you dislike most about this product?

Nothing, it's all good.

What recommendations would you give to someone considering this product?

If you want to make voice calls and video calls and team to get together use this.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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