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What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Fair
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Web & Desktop Conferencing
Mobility
Secure Access
Presence IM
Call Management
Centralized Management Portal
Audio Transcription
Continuous UCC
Session Border Controller
Speech Access and Personal Assistant
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Business Instant Messaging - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Vyle B.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Feb 2025
Solid Collaboration Tool, but Not Without Friction
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
For a large manufacturing company, like ours where coordination between office staff, production teams, and external vendors is critical, having everything in one place simplifies workflows.
What is your favorite aspect of this product?
File sharing is seamless, and the ability to co-edit documents in real time without leaving the chat is a huge productivity booster
What do you dislike most about this product?
Another frustration is the notification system—it’s not always reliable, leading to missed messages unless users are constantly checking the app
What recommendations would you give to someone considering this product?
If you’re considering Teams, it’s a great choice if your organization is already embedded in the Microsoft ecosystem. Just be prepared to spend time on user training, as adoption can be slow for employees used to more lightweight communication tools like Slack
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Jayaprakash G.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Jan 2025
A Hub for Seamless Collaboration.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Seamlessly integrates with other Microsoft 365 applications like Word, Excel, PowerPoint, SharePoint, and Outlook. * This deep integration allows for smooth workflows and easy access to shared files and documents.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its deep integration with the Microsoft 365 ecosystem. This seamless interoperability allows for a truly unified work experience. Imagine effortlessly switching between chat, video calls, shared documents (Word, Excel, PowerPoint), and project management tools – all within a single platform. This streamlined workflow can significantly boost productivity and reduce the time wasted on context switching between different applications.
What do you dislike most about this product?
With numerous channels, teams, and individual conversations, it's easy to get buried under a constant stream of messages, mentions, and meeting requests. This constant barrage of notifications can be distracting and even overwhelming, hindering focus and productivity. While Teams offers some notification customization options, fine-tuning them to avoid information overload can be a challenge.
What recommendations would you give to someone considering this product?
Team size and structure: Teams is well-suited for both small and large organizations, but its complexity might be overwhelming for very small teams with simple communication needs. * Existing technology stack: If your organization heavily relies on Microsoft 365, Teams integrates seamlessly and can significantly enhance your workflow. * Budget: Consider the cost of Microsoft 365 licenses, which often include Teams. Evaluate if the investment justifies the potential productivity gains and improved collaboration.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Siddhartha S.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
Fantastic Product.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams is easy to use and in our organization we use teams only as it provides multiple functionality and very fast.
What is your favorite aspect of this product?
We have multiple options and integrations which make it unique.
What do you dislike most about this product?
Nothing, it's all good.
What recommendations would you give to someone considering this product?
If you want to make voice calls and video calls and team to get together use this.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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