Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

85

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Akash A.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

One of best product available in market

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams has best features as compared to other products in market

What is your favorite aspect of this product?

It has very clear video onferencing feature

What do you dislike most about this product?

Nothing specific but at time it hangs but that is very rare

What recommendations would you give to someone considering this product?

Consider it as a potential product for your organization as it can serve your needs in best ways

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Thomas P.

  • Role: C-Level
  • Industry: Media
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Sep 2023

The Ultimate Level of Communications!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The level of userfriendlyness. It's great I can not complain at all. Very easy for the non-familier user to utilize.

What is your favorite aspect of this product?

The video conferencing is wayyyyy better then Zoom. even the quality of sound far surpasses that of Zoom.

What do you dislike most about this product?

zteams takes a little bit to load.

What recommendations would you give to someone considering this product?

This program will bring internal communications within your company to the next level.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Antonio G.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Excellent platform for internal communications.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

This application enables the workplace to conduct much more efficient and open group interactions, as well as making talks more relaxed and less rushed. Microsoft Teams is assisting us with collaboration on a scale and convenience we had not before envisaged; this is a single tool that addresses numerous organizational demands and, most significantly, operates all of the time. Microsoft Teams provides a platform for organizations and enterprises to work and communicate remotely. I can communicate with my coworkers by phone or video conference whether I am in the office or working from home.

What is your favorite aspect of this product?

Allows for internal and external collaboration, instant messaging, audio/video conferencing, file sharing, and the formation of groups with specified user rights. Teams works easily with other Microsoft products like as Office and Outlook, and the user experience is simple and straightforward. Microsoft Teams has so many features that I really appreciate; it's incredibly easy to identify individuals to connect with and maintain track of earlier discussions. Because I have a lot of communications, any unread messages that I can comprehend will be highlighted black so you know there are pending messages to read.

What do you dislike most about this product?

The number of individuals on screen with a camera looks to be limited in video conferencing; Microsoft may increase this in the future. I've noticed one disadvantage that I believe could pose a security risk: anyone within an organization can create a team, and I believe that creating unnecessary teams could eat up a lot of storage space. To combat this, I believe organizations should have a procedure in place to prevent people from creating multiple teams.

What recommendations would you give to someone considering this product?

You can use Microsoft Teams to solve the challenges of virtual meetings, whether we are in the office or outside, and we can link project team members and the complete organizational hierarchy available in teams. With Microsoft Teams, file sharing, screen sharing, and voice video calling have all become extremely simple.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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