Microsoft Corporation

Microsoft Teams

Composite Score

8.9 /10

CX Score

9.1 /10

811 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Strategy and Innovation
Product Impact
Contract Negotiation

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

7 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

2020 Data Quadrant Gold Medalist

2020

2020 Emotional Footprint Champion

2020

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Continuous UCC

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

JB F.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Great product. tis a little clumsy

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

I would say the features are where it is at.

What is your favorite aspect of this product?

I would choose not to discuss this online.

What do you dislike most about this product?

It takes a lot of training to get up to snuff.

What recommendations would you give to someone considering this product?

Have dedicated knowledgeable folks on staff that can customize and support.

Pros

Helps Innovate
Reliable
Respectful
Client Friendly Policies

Payal P.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Excellent tool for meeting and conference call.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

All the features are available which we require for corporate sector.

What is your favorite aspect of this product?

The chat feature looks like WhatsApp's chat, so it has great features like hit like, thumbs-up, smile icon to send a special message - all the features are available along with good video clarity which we would want for a meeting with a client. Are. - Easy to use project management to create channels and upload and download files in Teams.

What do you dislike most about this product?

meeting request controls such as enabling fetches require the help of the IT team. - Need to add feature like uploading all types of files in chat while going to meeting with customer. - Sometimes it works slowly. - Need to implement meeting schedule feature.

What recommendations would you give to someone considering this product?

I highly recommend everyone that you should use this software as it is easy to use as well as highly security..

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Ujunwa O.

Role: Information Technology
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Amazingly helpful!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The fact that it is integrated with Microsoft ecosystem is pure delight. Then its robust security and compliance framework makes me prefer it to similar products.

What is your favorite aspect of this product?

During COVID, we had a call where my organisation talked about it, got it and created accounts for us. Its screenshare ability hooked me immediately because I mostly learn from reading or practicing.

What do you dislike most about this product?

I have not found anything yet. One of us told me my boss can see my private chats; that will be awful.

What recommendations would you give to someone considering this product?

Your choice, but I assure you that you will love it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Digital Workplace

Microsoft Teams Reviews

JB F.

Great product. tis a little clumsy

Likeliness to Recommend

Pros

Payal P.

Excellent tool for meeting and conference call.

Likeliness to Recommend

Pros

Ujunwa O.

Amazingly helpful!

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Continuous UCC

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support