Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Allie B.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Easy to use and implement.

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Really easy to use and train end users on. It's a intuitive product that has a lot of capabilities.

What is your favorite aspect of this product?

Instant Messaging is quite seamless. I can always see if co-workers are available and online.

What do you dislike most about this product?

Better features could be added for large video conferences and events. It's hard to moderate these sorts of events.

What recommendations would you give to someone considering this product?

This product is often free when buying other Microsoft products. Might as well give it a try and see if its a fit for your organization!

Pros

  • Trustworthy
  • Unique Features
  • Client Friendly Policies
  • Reliable

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Charges for Enhancements

Simisara J.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Easy to use collaboration tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Ability to chat instantly as well as share any kind of files

What is your favorite aspect of this product?

availability status updates

What do you dislike most about this product?

File sharing limits

What recommendations would you give to someone considering this product?

Good to consider

Pros

  • Performance Enhancing
  • Trustworthy
  • Effective Service
  • Respectful

Ankit D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Easy to use but little pricy

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

I like the UI of the tool which is user friendly and helps to understand the things easily, alos many other addin can be integrated.

What is your favorite aspect of this product?

The UI and Addin's

What do you dislike most about this product?

The video transparency, while sharing the screen.

What recommendations would you give to someone considering this product?

I would recommend this tool as this is good for the business use.

Pros

  • Helps Innovate
  • Reliable
  • Inspires Innovation
  • Over Delivered

Cons

  • Security Frustrates

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