Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Saksham K.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Marvelous Product 🌟

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out with its deep integration into the Microsoft 365 ecosystem, offering seamless collaboration with apps like Word, Excel, and Outlook. It also provides robust security features, enterprise-grade compliance, and highly customizable workflows for diverse organizational needs.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365 apps, making collaboration and productivity effortless.

What do you dislike most about this product?

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What recommendations would you give to someone considering this product?

I recommend ensuring your team is familiar with Microsoft 365 apps to fully leverage Teams' integration. Start with the basic features, gradually exploring advanced tools like automation and third-party app integrations for improved workflows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Satyanshu S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Cross-Platform Compatibility, Linked In-Meeting Collaboration Tools, Scale and Flexibility, Threaded Conversations and Channels, Third-Party App Integrations, Customizable with Power Platform, Security and Compliance, Video Conferencing and Meetings, All-in-One Platform, Collaboration in Real-Time, Deep Integration with Microsoft 365. Overall, Teams’ close integration with Microsoft 365, along with its robust feature set that spans messaging, video calls, and file collaboration, makes it a leading choice for businesses looking for an all-in-one communication and collaboration tool.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its deep integration with Microsoft 365. This integration allows for seamless collaboration on documents, scheduling meetings, and managing tasks without switching between different apps. Being able to co-edit Word documents, analyze Excel sheets, or present PowerPoint slides directly within Teams meetings or channels is incredibly efficient. This unified ecosystem streamlines workflows and boosts productivity, making it easy for teams to collaborate in real time while leveraging the full power of Microsoft’s suite of tools.

What do you dislike most about this product?

I dislike most about Microsoft Teams is its overwhelming notification system. Notifications can quickly pile up, especially in larger teams or organizations where multiple channels, chats, and tasks are active. This makes it difficult to prioritize what's important without feeling distracted. Additionally, managing and filtering notifications within the app could be more intuitive. A more advanced, customizable notification system that allows users to better organize and mute irrelevant alerts would greatly improve the overall user experience.

What recommendations would you give to someone considering this product?

Leverage Microsoft 365 Integration, Organize Channels Effectively, Manage Notifications

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nilesh K.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

useful for large gatherings.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

many people working together works best. help with files and calls is amazing here.

What is your favorite aspect of this product?

my large team stays organized via channels. transcription of calls is helpful.

What do you dislike most about this product?

it takes many clicks to find things. sometimes notifications are insane.

What recommendations would you give to someone considering this product?

for big meetings, it is great.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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