Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Darshan B.

  • Role: Finance
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

"Fantastic product! & easy to use at any level

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft team is easy to use for communication and discussion with audio or video conference. One need to send invite and schedule meet at desired time even one can allocate the time that can provide the feature of time management. One can arrange video conference and can discuss all the issues face to face and what are the challenges for particular work. One can also extend and reschedule the meeting. All the way Microsoft Team is very convenient to manage the work with different locations.

What is your favorite aspect of this product?

Video conference and quality of sound - I found sound quality very clear compare to other app

What do you dislike most about this product?

Due to non-availability of network sometime one can find problem in communication.

What recommendations would you give to someone considering this product?

Easy to use and understand and time saving.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kyle H.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Cross platform access with great features

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Being in a MSFT shop, having a MSFT communication tool easily integrates OOB with our other systems.

What is your favorite aspect of this product?

Easy integration with other MSFT products.

What do you dislike most about this product?

It can be clunky with syncing between devices.

What recommendations would you give to someone considering this product?

Good product overall and easily integrates with other MSFT products.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Saksham A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

"Microsoft Teams: A Powerful Collaboration Tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Integration with Microsoft 365: Teams seamlessly integrates with other Microsoft 365 apps, such as Outlook, Word, Excel, and SharePoint, creating a unified and cohesive productivity ecosystem. This integration allows users to access and collaborate on files, schedule meetings, and leverage familiar Microsoft tools within the Teams interface.

What is your favorite aspect of this product?

One aspect of Microsoft Teams that many users appreciate is its integration with other Microsoft 365 apps. This seamless integration allows users to access and collaborate on files, schedule meetings, and leverage familiar Microsoft tools within the Teams interface. The ability to work on documents, spreadsheets, and presentations directly within Teams, without the need to switch between different applications, enhances productivity and streamlines workflows.

What do you dislike most about this product?

Complexity for first-time users: Some users find the initial setup and navigation of Microsoft Teams to be a bit overwhelming, especially for those who are less familiar with collaboration tools or are new to the platform. The extensive range of features and options available in Teams can require a learning curve for some users.

What recommendations would you give to someone considering this product?

Familiarize yourself with the features: Take some time to explore the various features and capabilities of Microsoft Teams. Understanding how to use chat, channels, video meetings, document collaboration, and other essential functions will help you leverage the platform effectively. Plan for adoption and training: If you're introducing Microsoft Teams to your organization, consider developing a plan for adoption and providing training resources. This will help users become comfortable with the platform and encourage widespread adoption.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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