Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Amey S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Definitely Over-Delivered!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The following are the points that differentiate between Microsoft Teams and other similar products: 1. Teams offers robust meeting features, including high-quality video conferencing, background blur and replacement, together mode, and live captions. It also supports large meetings and webinars, with advanced controls for hosts. 2. Beyond typical chat and video conferencing, Teams includes extensive communication tools such as VoIP calling, meeting recording, screen sharing, and the ability to host live events. It's designed to be a one-stop communication platform for organizations.

What is your favorite aspect of this product?

I value the aspect of Microsoft Teams' deep integration with the Microsoft 365 suite. This feature allows for seamless collaboration and document management directly within the Teams interface. Users who are already familiar with Microsoft products like Word, Excel, and PowerPoint find this integration particularly useful, as it streamlines workflows and enhances productivity without the need for switching between multiple applications. Overall, the combination of seamless integration with Microsoft 365 and comprehensive communication tools makes Microsoft Teams a highly effective platform for collaboration and productivity.

What do you dislike most about this product?

Sometimes the extensive features in the application can be overwhelming.

What recommendations would you give to someone considering this product?

Ensure that your current tools and software are compatible with Teams, especially if you're already using Microsoft 365 products. This will allow for smoother integration and transition. Keep the software updated to ensure access to the latest features and security updates. Explore advanced features like meeting recording, screen sharing, live events, and more to enhance your team’s communication experience. Consider the familiarity of your team with Microsoft products. Teams is user-friendly, especially for those already accustomed to Microsoft's interface, but some training may be required for others.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Harvey W.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy to use, highly integrated solution!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Natively integrated into the Microsoft ecosystem. You just do not get this with other platforms.

What is your favorite aspect of this product?

Mobile platform is just as robust as the desktop environment.

What do you dislike most about this product?

Headphone switching support could be better, but to be honest, No solution does this well.

What recommendations would you give to someone considering this product?

Look past just calls and video conferencing when dong A POC. You will and it is an extension of your desktop on either windows or Mac.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Inspires Innovation

Nishanth A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Microsoft Teams - Streamlined Collaborator

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is quite different from other solutions available in the market, especially the recent update is awesome. The audio transcription feature is extremely helpful for later use who is not able to capture the words during meeting. Apart from this the integration ability of Microsoft Teams can't be compared with any other tools in the market.

What is your favorite aspect of this product?

My favorite is always the webhook support provided by the tool and the file management. Also task management feature is extremely helpful for assigning the tasks to the team.

What do you dislike most about this product?

One thing that needs to be improved, sometimes the status of people's are showing incorrect. So would request the team to look into that.

What recommendations would you give to someone considering this product?

Anyone wants to connect with their team on daily basis and planning to intgrate teams with other tools like Power Automate Desktop for the leave approval and also who doesn't have budget to purchase separate task management tool can definitely go for Microsoft Teams. Here we can effectively track the statuses of the tasks assigned to the team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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