Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Devin H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Product is an all-in-one amazing package

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It provides a system that meets all the needs of our large organization. It is comprehensive and provides a wide range of services for us.

What is your favorite aspect of this product?

I love being able to do the instant messaging and meetings through it as it is an easy streamline process.

What do you dislike most about this product?

Sometimes the group messaging can be a little bit hard to navigate.

What recommendations would you give to someone considering this product?

Don't wait any longer before you implement this for your company or for yourself. It surpasses zoom in a lot of ways.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Rajat M.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Unified communications and collaboration platform

What is your favorite aspect of this product?

Seamless integration with Microsoft 365.

What do you dislike most about this product?

Performance issues with large teams.

What recommendations would you give to someone considering this product?

Ideal for businesses using Microsoft 365.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

DIWAKAR B.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out from other collaboration tools due to its deep integration with Microsoft 365, enabling seamless access to apps like Word, Excel, and SharePoint within the platform.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its all-in-one collaboration hub, where you can seamlessly chat, host meetings, collaborate on documents, and integrate third-party apps—all within a single platform.

What do you dislike most about this product?

One common drawback of Microsoft Teams is its complex navigation for new users, especially in managing multiple teams and channels, which can feel overwhelming at first. Additionally, the resource-heavy nature of the app may cause performance issues on less powerful devices.

What recommendations would you give to someone considering this product?

Customize Your Workspace: Use third-party app integrations and bots to tailor Teams to your specific workflows. Train Your Team: Invest in user training to ensure everyone understands features like channels, tabs, and meeting tools for maximum productivity. Optimize Notifications: Set up customized notification settings to avoid information overload while staying informed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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