Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Grady B.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Makes Communication Easier and Effective.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

What i like about the tool over its alternatives is that it offers wide variety of features that are geared towards enhancing effective communication. The tool is ore of a unified communication tool, you are able to conduct online meeting, conference, trainings and presentation with the tool. During a meeting you are able to experience one to one through video conferencing. You are also able to mute the participants to ensure that there is no interruptions.

What is your favorite aspect of this product?

My favorite feature is the side chat during a meeting. There you ask a question and the presenter is able to address it in real time. You are also give features that allows you to clap and raise hand. Gives you the mood of the meeting,

What do you dislike most about this product?

Cost of acquiring the license is a let down to start ups.

What recommendations would you give to someone considering this product?

To ease business operation cost and scale up your organization communication use the tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abdul K.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Business Collaboration done right!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Ease of use with other Microsoft products like SharePoint, Office 365 and vendor web-conferencing devices like PolyCom, Plantronics and Jabra. Vendors respect the technology as it's the most widely used and accepted globally for collaboration.

What is your favorite aspect of this product?

Chat History for Instant Messaging - whether it's group history or 1:1 IM history

What do you dislike most about this product?

Notifications pop-up whenever somebody reacts to your message. This is highly annoying when you have to go into the 'Notifications' section to clear it. No other IM provider has this level of annoyance

What recommendations would you give to someone considering this product?

If you're a global organization with high needs for conferencing between your peers individually or customers externally, Microsoft Teams has the answer. Whether it's file sharing, webinars, video conferencing enabled meetings or simple PSTN call capabilities - Microsoft Teams provides an end-to-end collaboration solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Generous

Jalin M.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Microsoft Teams helps our business meetings

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

With Microsoft Teams, my team is able to simply plan our meetings, saving us a ton of time that would have been spent traveling to and waiting around for in-person gatherings.

What is your favorite aspect of this product?

Microsoft Teams software has been invaluable for our company's conferences. It solves the problem of not having a single hub app for internal and external teamwork. It's the binding agent for all interactions. The importance of this for our remote employees cannot be overstated.

What do you dislike most about this product?

Msteams' lack of a back button makes it impossible to return to the previous window. Perhaps it's a bug, but the arrows lead to other screens but not the one you require.

What recommendations would you give to someone considering this product?

Microsoft Teams is great because it allows me to easily communicate with the people that matter on my teams and exchange important work-related information with them.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Saves Time

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