Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Manoj M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Microsoft Teams - For better collaboration

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

MS Teams has the best user interface when it comes to usability. Microsoft has considered enhancing the user experience and they have succeeded in it by making Teams a vest and useful app for team collaboration during the pandemic times.

What is your favorite aspect of this product?

The AI avatar feature which was introduced as an early access feature was good. It kind of made the team collaborations fun and engaging.

What do you dislike most about this product?

The notifications needs to be integrated within the app instead of making it pop out as a separate window which annoys me while multitasking

What recommendations would you give to someone considering this product?

I would advise to definitely consider this product if you want to bring more fun and engageent in the team.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Adam F.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Exceptional Solution Empowering Productive Teams!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams enhances business productivity and collaboration. The vast range of integrations with both the Microsoft product ecosystem (e.g., Microsoft To-Do & Outlook) plus the additional external third-party platforms (such as PowerBi, Sociabble, and the FT to name just a few) mean users can work on a range of tasks from one place.

What is your favorite aspect of this product?

One of my favourites is the ability to "rollback" a shared document to a previous version. When working with large teams, individuals can accidentally change or delete something important. With Microsoft Teams, the owner of the document can easily refresh the impacted file to go back to the previous update(s). MS Teams has also got some great video conferencing features - from dynamic backgrounds to The Sim's-like avatars. While not business-critical, they allow camera-shy members of the team to have a virtual presence - rather than just a circle with their initials which feels more impersonal.

What do you dislike most about this product?

Broadly speaking, Microsoft Teams does everything it needs to do, well. There is the occasional issues with contact status availability not updating in real-time (e.g., showing as online when they are offline) but this isn't a consistent and regular problem nor does it have much of an impact on cross-personnel productivity.

What recommendations would you give to someone considering this product?

As with any solution, it's important to scope your businessness requirements. Microsoft Teams is not cheap and the more advanced features come at a premium. Is the platform worth it? Most definitely. But, not all organisations have the financial flexibility to accommodate.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Saves Time

Ahmet Burak B.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Best for Corporate

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

I think what differentiates MS Teams is to be able to work smoothly in every operation system

What is your favorite aspect of this product?

I like the fact that it's secure, fast and reliable.

What do you dislike most about this product?

I do not like the invite links because they're so complicated.

What recommendations would you give to someone considering this product?

I'd recommend them to get used to this tool especially when they are invited to corporate calls.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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