Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Vishal S.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Best security and data protection standards.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Most secured, user friendly and easy to use API integration & features with better pricing.

What is your favorite aspect of this product?

Best interface and its integration with other M365 products and third part apps.

What do you dislike most about this product?

No such dislikes. One has to go for 1- or 3-year agreements with volume purchase to get better discounts.

What recommendations would you give to someone considering this product?

Just go for it if you want to use rich online meetings, Audio- Video callings with best security available from Microsoft.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Guilherme M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Best enterprise communication app, easy to adapt

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

The integration with Office 365, which has the best tools in market. This really facilitates the daily job.

What is your favorite aspect of this product?

How it eases the communication, not only between my colleagues, but also with other partners of other companies.

What do you dislike most about this product?

It's a heavy application, in low-end computers it may affect the performance.

What recommendations would you give to someone considering this product?

Try to extract the maximum of this tool, it can make your job a lot easier.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Rohit G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Dynamic and Real-time chat enabled tool.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft is robust tool for video and audio conferencing which supports up to 10000 peoples at time. Different collaborative features differentiates Microsoft teams from other similar products. Meeting recaps is one different feature Microsoft teams introduced.

What is your favorite aspect of this product?

My favorite aspect is live transcription and file sharing. As it makes experience smooth and seamless.

What do you dislike most about this product?

I have experienced delayed notifications sometime that I did not liked.

What recommendations would you give to someone considering this product?

Surely its yes from me considering all my experience with Microsoft teams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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