Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Somil A.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Well integrated Product!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out for its deep integration with the Microsoft 365 suite, offering seamless compatibility with Office applications like Word, Excel, and PowerPoint, and robust collaborative features within these tools. It provides exceptional video conferencing capabilities, including large meeting capacities and advanced features like background blur and Together mode. Additionally, Teams offers a comprehensive set of security and compliance tools, making it a preferred choice for organizations that prioritize data protection and regulatory compliance.

What is your favorite aspect of this product?

I appreciate the aspect of Microsoft Teams is its deep integration with the Microsoft 365 suite. This feature streamlines workflow by allowing users to collaborate on documents, spreadsheets, and presentations within the Teams platform, reducing the need to switch between applications. It enhances productivity and simplifies the user experience, especially in a remote or hybrid work environment where seamless digital collaboration is essential. This integration exemplifies how Teams is designed to be a comprehensive, all-in-one collaboration solution, catering to diverse workplace needs.

What do you dislike most about this product?

I think Microsoft Teams can be resource-intensive, potentially leading to slower performance on less powerful devices. This aspect can be challenging in environments where users have varying hardware capabilities.

What recommendations would you give to someone considering this product?

I think it is a great integrated enviroment in a productive task view and I would recemmond people to look into it for their enterprises.

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Client's Interest First

Cons

  • Leverages Incumbent Status

Martin T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

One of the best products on the market!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The difference between Teams and other similar products is the availability of the app - it never disappoints you when you need it.

What is your favorite aspect of this product?

Microsoft Shifts - such a great tool to manage your team's shifts.

What do you dislike most about this product?

Screen sharing - could be drastically improved in my opinion.

What recommendations would you give to someone considering this product?

Definetly give this product a shot - probably the best on the market.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Caring

Sabrina M.

  • Role: Human Resources
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Great for a enterprise company. Very user friendly

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Ease of us and relatability

What is your favorite aspect of this product?

Increases productivity

What do you dislike most about this product?

The search within a conversation feature, or not being able to forward files at ease.

What recommendations would you give to someone considering this product?

Very user friendly

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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