Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Joe Z.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Microsoft Teams - Cheaper isn't better

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

included in the microsoft license(s). No added budget.

What is your favorite aspect of this product?

Integrated easily with AD and our systems.

What do you dislike most about this product?

The UI, training,

What recommendations would you give to someone considering this product?

Test the product out thoroughly. This includes not just windows but also on a mac. Make sure it meets your expectations. Have a NON-IT user test it also. This will help with what you actually might need.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

Cons

  • Vendor Friendly Policies

Abhiraj B.

  • Role: Student Academic
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

An all rounder product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It has the most features among all its competitors.

What is your favorite aspect of this product?

its seamless usability.

What do you dislike most about this product?

People outside the institution cannot use it; there should be a temporary option to accommodate onboarding employees.

What recommendations would you give to someone considering this product?

It is an excellent choice for an organisation.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Divyanshu S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

It is very easy to use and ui

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It's easy to use and user interface

What is your favorite aspect of this product?

It's all support chat and meetings

What do you dislike most about this product?

I think it's file sharing is little slow

What recommendations would you give to someone considering this product?

Nothing more that little optimisation on slow internet

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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