Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Jagdishkumar G.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic tool for meetings and education purpose

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

MS Teams stands out from other tools due to its primary file transfer feature. Files are easily accessible and shareable across various Microsoft apps, such as Word, Excel, and PowerPoint, without the need to switch between platforms

What is your favorite aspect of this product?

1. File transfer. 2. MS teams provides calendar where we can add our meetings for reminder purpose.

What do you dislike most about this product?

facing issues like audio lagging and video freezing.

What recommendations would you give to someone considering this product?

make sure you have a better network connectivity while attending a important meetings.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Zeeshan F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Powerful integration with a learning curve.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams differentiates itself with its deep integration with Office 365, advanced collaboration tools like real-time document editing, reliable security features, and extensive app integrations, creating a user friendly environment.

What is your favorite aspect of this product?

My favourite aspect is its seamless integration with Office 365, which enhances productivity by allowing real-time document collaboration and streamlined communication within a single platform.

What do you dislike most about this product?

The extensive feature set can be overwhelming initially, but it ultimately provides a comprehensive and highly integrated solution for all collaboration and communication needs.

What recommendations would you give to someone considering this product?

I recommend Microsoft Teams for its powerful integration with Office 365 and robust collaboration features, but be prepared for an initial learning curve to fully leverage its capabilities.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Gregory W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Get your Team in Gear

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

here is a stand out use case. we had multiple teams across different locations working on various aspects of a project. Teams allowed us to create dedicated channels for each sub team to share files and have real-time video calls to discuss progress.

What is your favorite aspect of this product?

My favorite has to be the integration of with other tools and apps. whether it is pulling data from power to display on dashboards or collaborating on a word document in real time, Teams has made it incredibly easy to keep everything in one place.

What do you dislike most about this product?

Notification system can be overwhelming. Nothing significant to dislike really.

What recommendations would you give to someone considering this product?

Microsoft Teams has improved our collaborations and communication.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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