Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Marlyn L.

  • Role: Operations
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Collaborative, effective and robust communication

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is integrated into the Oficce 365 package which favors its use as a general subscription to the office suite, this is differentiating with other tools that must be purchased separately

What is your favorite aspect of this product?

Microsoft Teams is characterized by being simple to use and has a feature to make meetings or videoconferences safe, it has no limits in the organization of meetings and it is very economical compared to other similar products.

What do you dislike most about this product?

Microsoft Teams offers many useful functions for the company, although I would love them to incorporate a monitoring of the health of the network connection, this would allow both the interlocutor and the users to know if we have problems with the network or any of our colleagues.

What recommendations would you give to someone considering this product?

Microsoft Teams is an excellent option for managing meetings of any level, in addition if you acquired a license or business subscription, this Microsoft tool will be included, additionally it is an excellent option that does not require additional costs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2020

Pretty good but a few things could be improved.

Likeliness to Recommend

7 /10

Pros

  • Security Protects
  • Performance Enhancing
  • Enables Productivity
  • Reliable

Cons

  • Less Effective Service

Kenneth B.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted May 2020

does what i need it to do at a good price

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

i really like the display of the participants feature of 4 major showings and others pop up as they speak

What is your favorite aspect of this product?

4 person window

What do you dislike most about this product?

there is nothing i dislike

What recommendations would you give to someone considering this product?

make the switch. it's easy and cost effective

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

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