Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Oct 2020

Integrates well with their productivity suite

Likeliness to Recommend

9 /10

Pros

  • Saves Time
  • Respectful
  • Fair
  • Acts with Integrity
  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2020

Robust Team Collaboration solution

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation
  • Caring

Matthew M.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Excellent remote working collaboration software

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Whole team can connect to one dashboard and can easily communicate with others.

What is your favorite aspect of this product?

It is highly reliable and has a great audio and video connections.

What do you dislike most about this product?

It can be a difficult transition from Outlook at times.

What recommendations would you give to someone considering this product?

Make sure to take lessons to learn how to bring together files, chats, and apps to one place for a more complete, integrated collaboration solution.

Pros

  • Efficient Service
  • Respectful
  • Client Friendly Policies
  • Acts with Integrity

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