Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

  • Role: Finance
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2020

Fantastic with unified communication with the team

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2020

Teams is a great solution!

Likeliness to Recommend

9 /10

Pros

  • Enables Productivity
  • Unique Features
  • Inspires Innovation
  • Saves Time

Aman V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Excellent All in One Collaboration Service

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Team has a Modern simplified User Interface, but underneath its simple to use interface hides a plethora of features & integrations which make it a simple yet powerful tool suitable for efficient collaboration within any team.

What is your favorite aspect of this product?

Excellent integration with Office 365 applications and the third party app integrations.

What do you dislike most about this product?

It needs better file sharing capabilities.

What recommendations would you give to someone considering this product?

If you are looking for a new messaging app for you team definitely consider Microsoft Teams. It is a huge upgrade from Skype for Business and other similar apps, and saves a lot of time by providing a comprehensive collaboration & communication solution.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Saves Time

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