Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Susan J.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Bring people together for better conversation

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I have not worked with similar communication platform that unifies people.

What is your favorite aspect of this product?

It has highly contributed to better collaboration and excellent implementation of projects and tasks across the entire company. I can easily join meetings organized in our organization through my calendar and keep safely every item discussed.

What do you dislike most about this product?

The performance have been awesome with proper documentation.

What recommendations would you give to someone considering this product?

In consideration of any online communication tool first consideration should be Microsoft Teams.

Pros

  • Helps Innovate
  • Trustworthy
  • Inspires Innovation
  • Caring

Alejandro C.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Ideal for collaboration at a wider scale

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams is probably a good baseline solution for collaboration, communication and some light project management throughout an organization. It has everything a good collaboration suite can offer (plus the features you get by using outlook and it's calendar), plus a strong video/voice conferencing system that makes it clear there's no rivals in what it does. Hard to beat.

What is your favorite aspect of this product?

As with all things Microsoft, using it takes a while but once you learn how to do it. you immediately start depending on it. Teams quickly became part of my day to day up to the point my internal meetings and projects are 100% teams dependant.

What do you dislike most about this product?

New features are not deployed as quickly as I would like to see them out there.

What recommendations would you give to someone considering this product?

Take your time evaluating it. There's a change management component you might want to look into if you're coming from other platforms that are not as integrated (i.e. even orgs using skype + sharepoint as a combo might find it a bit challenging), but it's totally worth it.

Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Trustworthy

Tatenda P.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Very useful integration capability

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It has a perfect seamless and smooth external federation with Slack and Webex Teams.

What is your favorite aspect of this product?

It features an immersive reader functionality that speaks the text on a channel aloud.  It allows me to collaborate with meeting participants on Whiteboard from within Microsoft teams.

What do you dislike most about this product?

It does not support Group calendars, so I always have to switch to Outlook to view the calendar of my team.

What recommendations would you give to someone considering this product?

This product has the best integration with Microsoft 365 I would recommend this to anyone considering it because it saves a lot time spent switching between programs.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

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