Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

HEBER MAURICIO A.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Excellent collaborative communication environment

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Its additional features that make it the most attractive compared to the competition, the high video and audio quality it offers allows communications to be clearer and more effective.

What is your favorite aspect of this product?

It offers a high range in the number of participants either in a video call or instant messaging with a high standard in image and sound quality and many options to send GIFs, stickers and emojis during the execution of these meetings, all this with security and privacy required.

What do you dislike most about this product?

That does not allow personalization and content management, taking into account that it is an important aspect.

What recommendations would you give to someone considering this product?

It is a great software for Business Unified Communication that allows the fastest intervention of your team of collaborators at the moment and the place that is required, I recommend it, it will be useful for you to use it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akhil J.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Perfection

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Usability of Microsoft Teams.

What is your favorite aspect of this product?

Control and security of Microsoft

What do you dislike most about this product?

The approval process of user while attending the conference.

What recommendations would you give to someone considering this product?

Quite easy to maintain as compared to other companies.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ashley B.

  • Role: Operations
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Great!Have yet 2 use all functions so far so good!

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

I haven't seen it all yet.

What is your favorite aspect of this product?

The ability to compare collaborate and communicate with others.

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Make sure you have the need for it first

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Leverages Incumbent Status

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