Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Very easy to use and has many great features

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tom S.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Teams is a one-stop collaboration solution

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Seamless integration with Office 365 and other Microsoft applications.

What is your favorite aspect of this product?

One app to call, chat, share files and to support end users.

What do you dislike most about this product?

Mobile app is cumbersome.

What recommendations would you give to someone considering this product?

If you are a Microsoft environment, then teams is a no brainer for a collaboration solution.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First
  • Less Efficient Service
  • Less Generous

walter M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Best Collaboration Tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Its Ease of Use and integration is the best and in addition content sharing and Meeting can be organized seamlessly amazing product

What is your favorite aspect of this product?

The Ease of Use, and file sharing

What do you dislike most about this product?

I am quite happy with the product

What recommendations would you give to someone considering this product?

In todays time it is a must have , It offer amazing features and will improve collaboration

Pros

  • Enables Productivity
  • Saves Time
  • Client Friendly Policies
  • Fair

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