Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Stephan K.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

reliable product, not revolutionary

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

very stable ad reliable, good use of bandwidth

What is your favorite aspect of this product?

highly scalable

What do you dislike most about this product?

features are a bit basic

What recommendations would you give to someone considering this product?

benchmark all other products

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Cons

  • Leverages Incumbent Status

Ani K.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Unique Features and Functionalities!

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

It has every function you might need for educational purposes.

What is your favorite aspect of this product?

Variety of functions

What do you dislike most about this product?

Notifications don't work. This is the problem I have that makes the whole experience worse than it should be. The intention and the functions are great, would be the best app if the notifications worked.

What recommendations would you give to someone considering this product?

I 100% recommend using the app. Getting used to the app is difficult but definitely worth it.

Pros

  • Unique Features
  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation

Cons

  • Less Productive
  • Less Effective Service

Kristie D.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Great from work from home

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

easy to use and works well with office

What is your favorite aspect of this product?

simple and easy to use

What do you dislike most about this product?

people can create to many channels get confusing

What recommendations would you give to someone considering this product?

make sure you team is good with tech

Pros

  • Respectful
  • Generous Negotitation
  • Includes Product Enhancements
  • Helps Innovate

Most Popular Microsoft Teams Comparisons