Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

rohini m.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

All in one corporate communication software

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

->Easy to join meeting through the received link "easily re-direct from browser to installed app" or Join option available under the desktop app. ->Customizable groups to communicate with a bunch of people, share files, post announcements and collaborate

What is your favorite aspect of this product?

->Microsoft Teams is a great all in one tool, it is one of the app in the Microsoft 366 package (former office 365 ), you can use it for conferences call, sharing documents, communicate and etc. ->You can take meetings through APP, desktop or even a browser

What do you dislike most about this product?

->Screen-sharing can be glitchy if you are trying to conduct a meeting using the web browse ->Some times it takes lot of time to load after a system restart -> The projections look very small and even when placing the full screen mode the presentations do not cover the entire screen of the computer.

What recommendations would you give to someone considering this product?

This offer is bundled in the Office365 package, you just got to make the most out of the tools that are already in your package.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Friendly Negotiation
  • Continually Improving Product

Cons

  • Commodity Features
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2021

Collaborate and come together

Likeliness to Recommend

10 /10

Pros

  • Respectful
  • Client Friendly Policies
  • Helps Innovate
  • Continually Improving Product

celina w.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Hub for team collaboration through chats.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It's a smart and intelligent with teamwork. Chat makes team communication simple and faster. Video conferencing helps to hold online meetings in an effective way

What is your favorite aspect of this product?

Most elaborate and efficient app with team collaboration. Holding online meetings is very convenient and effective. Reliable with content collaboration and easy to intergrate with other apps.

What do you dislike most about this product?

Brilliant and most convenient tool with team collaboration.

What recommendations would you give to someone considering this product?

Yes for its simplicity with holding online meetings. Reliable with content collaboration and nice customer service. Its a hub for teamwork through instant messaging.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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