Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Jay M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2021

Not bad tool for video conferencing

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It consumes less data for the video meetings. Security is good for the end-user.

What is your favorite aspect of this product?

File sharing and collaboration and screen sharing. Easy to use for creating meetings. We can see member logs for joining meets.

What do you dislike most about this product?

Notification is better in the android device because it is irritating sometimes. It consumes more RAM in a meeting. Allowing more attendees without limit.

What recommendations would you give to someone considering this product?

Easy to use and It is a suitable use for the organization. Overall, it is very helpful for working remotely at any time.

Pros

  • Helps Innovate
  • Unique Features
  • Inspires Innovation
  • Caring

Srilekhya K.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

features never disappoint

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Easy to use, very familiar

What is your favorite aspect of this product?

Optimization

What do you dislike most about this product?

Two step thing while joining meetings

What recommendations would you give to someone considering this product?

Great option

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Saves Time

Armando G.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

"Extraordinary integral workspace".

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams integrates very well with office 365 and third party applications, allows centralized management for documents and chats, strengthens teamwork and collaborative work, its high quality and capacity in audio and video connections, its flexibility and adaptability, allows customization of environments, its excellent tools for task management, its security features that ensure a safe space.

What is your favorite aspect of this product?

The ease of creating video meetings and group chats, as well as the live transcription of audio and video connections, the ease of sharing files and documents, live events, scheduling tasks with Planner, and the security it brings to our workspaces.

What do you dislike most about this product?

We have been using it for about 18 months and it has really worked very well for us, we have not had any setbacks, which would not be honest of me to say otherwise.

What recommendations would you give to someone considering this product?

Microsoft Teams offers everything you need to strengthen the fluid and quality business communication, secure regardless of the location where we are, its capabilities, its seamless integration with everyday applications, environments that creates a comprehensive and enjoyable teamwork and collaboration are great, its easy administration and management, make it ideal for use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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