Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Katy t.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Most convenient to use

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It's easy to set up meetings unlike other similar products.

What is your favorite aspect of this product?

I like how it normally makes collaboration to be more easier. It's also easy to use and to set up meetings. Also I like how you can easily chat,share files,do a broadcast,and have video conference with your clients and colleagues.

What do you dislike most about this product?

Honestly I have no issues that I have observed while using it, it's the best for me.

What recommendations would you give to someone considering this product?

It's a nice platform that will help you to work well with your teams and share everything through teams,try it and you won't regret having it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vanessa C.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

100% collaboration and communication

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

-Provides additional privacy and security measures -Screen sharing execution is above the performance of other software, no lags or freezes -Better sound quality -Integrated with Microsoft suite

What is your favorite aspect of this product?

-Keyboard shortcuts -View each other's calendars, so you can schedule meetings and find a space within everyone's schedule so they can attend and collaborate. -Chats and group calls are easy to create and make. -Ideal for internal and external communication -Project tracking -Access to other programs -Functional and convenient integrations -Editing and creation of documents and files -Virtual backgrounds for meetings -Stable and clear audio

What do you dislike most about this product?

Synchronizing my teams shared folder with my local folder presents inconveniences, however it's not something I can't fix, but it should be smoother.

What recommendations would you give to someone considering this product?

Microsoft Teams is a platform with everything you need to work virtually in an efficient way, if you are looking for unification through a more interactive and cooperative communication between colleagues, this software meets the characteristics.

Pros

  • Helps Innovate
  • Enables Productivity
  • Continually Improving Product
  • Reliable

Sandeep R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Best and stable workplace communication tool.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It is stable and most reliable product available in the market. It is cross supported and has third party integrations. It works perfectly fine with outlook apps.

What is your favorite aspect of this product?

It is cross device supported. It is reliable and stable in terms of audio quality. It has stickers, GIFS and animated emojis which chatting more lively and interactive. It runs smoothly even on web version.

What do you dislike most about this product?

There is no HD video support for calling. Mobile application is not well optimised for ios devices. Cant share large files.

What recommendations would you give to someone considering this product?

It is the best tool for internal communication with plethora of features. Go for it without any second doubt.

Pros

  • Fair
  • Reliable
  • Trustworthy
  • Unique Features

Cons

  • Inhibits Innovation
  • Slower Product Innovation

Most Popular Microsoft Teams Comparisons