Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Mayur G.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Fantastic video conferencing tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams come with Microsoft suite we can easily use it without downloading the software for this and it's easy for sharing screen and having meetings.

What is your favorite aspect of this product?

With the paid version, we can record unlimited hours of meetings.

What do you dislike most about this product?

I don't like the interface of this application as things are not very handy.

What recommendations would you give to someone considering this product?

I recommend all organizations to use Microsoft teams

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Effective Service

Rahul A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Bit overprices but full of features

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

MS Teams provides ease of sharing files across all devices and these files can be edited and shared instantly making data sharing smooth.

What is your favorite aspect of this product?

Collaboration with the team and brainstorming on whiteboard. Seamless integration with other MS products.

What do you dislike most about this product?

slow software on desktop

What recommendations would you give to someone considering this product?

If you use other MS products, MS Teams will suffice all your organisational needs

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Henry K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Efficient workspace for collaborative work

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Actually everything about this product is perfectly different from other similar product. It has a exciting and powerful called screen sharing that makes presentation and sharing of individual work to others easier task.

What is your favorite aspect of this product?

It integrates well with other Office applications like Word, Excel and others to make its usability even better. It offers a unified business communication and collaboration space where one can hold online meetings, audio and video conferencing, instant messaging, file and screen sharing all from a single place without having to switch from one software to another. The quality of video and audio is top notch and does not lag. It even has a meeting recording function that is very useful for referencing what was discussed during online meetings. It makes it easy for scheduling online meetings by allowing integration with Outlook.

What do you dislike most about this product?

There is nothing much to dislike about this product online that it is heavily dependent on good and stable internet connection and when the connection buffers the audio and video quality during online conferences are greatly affected.

What recommendations would you give to someone considering this product?

My time using this product has been magnificent and it has proved itself to be the perfect solution to our collaboration and communication needs. I can confidently recommend it to anyone. Try it out now and enjoy its productivity.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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