Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Sheetal L.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

A must to have tool every company

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

As most people are aware of Microsoft technologies, this tool is easy to learn and it is well integrated with other Microsoft products. We record each meeting and the meeting can be retrieved at any point in future. When there is a conflict and i could not attend a meeting, i watch the recording and keep myself up to date.

What is your favorite aspect of this product?

Great user experience, Intuitive, fantastic mobile app. The ease at which one can swap one device to another while the meeting is still going.

What do you dislike most about this product?

Sometimes, call drops for no apparent reason. Though this has become rare in recent times.

What recommendations would you give to someone considering this product?

A must have product. Do not compare this tool with Skype for Business. This tool is a game changer. This is the most used tool by me. I cannot think of a day without this tool. It has increased productivity by leaps and bounds.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rama K.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2021

Excellent product.Huge improvement on Skype.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Instant messaging,video conferencing and specially recording feature in meetings , ability to reply to individual message mobile application.

What is your favorite aspect of this product?

Recording feature in meetings and streaming at a later point of time.

What do you dislike most about this product?

We cannot select a specific message and reply in the desktop application.this feature is available mobile app.would be good if its in desktop application as well

What recommendations would you give to someone considering this product?

User friendly and very easy to use.The messages cant be deleted in desktop application,so should be careful

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Shiva K.

  • Role: Information Technology
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Market beating product from Microsoft

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is tightly integrated with other Microsoft products like Outlook, sharepoint, Office etc. I especially like the outlook calendar integration. Everything required for collaboration is available at one place. During this pandemic, i could not think of anything without Teams.

What is your favorite aspect of this product?

The mobile app of Teams is fantastic. It works well even at low bandwidths. The application is light and doesnot drain my battery. I used to be on calls for hours on phone and it works like a charm.

What do you dislike most about this product?

The recording feature can be made more intelligent. Sometimes people forget to turn off the recording of a group call at the end of the call. Eventhough no one is speaking or nothing is happening for hours, the app keeps recording, if someone forgot to leave the call. After some time the recording must switch off by itself and display the message that recording is switched off.

What recommendations would you give to someone considering this product?

This is the best product, given it is tightly integrated with other Microsoft products. Microsoft is a great company when compared to other tech companies. It is always a pleasure to associate with such great companies. Teams is much better than its competition and a true collaboration tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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