Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Mayara G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy to integrate with other softwares

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

I see very similar tools available, but the difference is the Microsoft Support.

What is your favorite aspect of this product?

Technical support

What do you dislike most about this product?

Instability

What recommendations would you give to someone considering this product?

Use it if you have other Microsoft tools already

Pros

  • Helps Innovate
  • Respectful
  • Includes Product Enhancements
  • Continually Improving Product

Erlon S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2021

Has great potential, but I constantly face issues.

Likeliness to Recommend

4 /10

What differentiates Microsoft Teams from other similar products?

Its biggest differential to other products is without doubt its easy integration to other Microsoft products. On the other hand simple and necessary integrations with 3rd vendor apps are not available what stop us to create reliable processes with important tools.

What is your favorite aspect of this product?

The realtime chat transcription and automatic translation are in my humble opinion the most powerful feature in relation to other competitors.

What do you dislike most about this product?

Unexpected behaviours, for example, if is common files previously shared into chat rooms just disappear. Also I don't like the way the conversations are organized in blocks. Sometime we get lost on them.

What recommendations would you give to someone considering this product?

Even being a Microsoft tool, I feel like it is something not that mature. If you strictly needs integrations to other microsoft products then you should evaluate it. If not, wouldn't hurt to take a look on other tools.

Pros

  • Caring
  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity

Cons

  • Less Reliable
  • Less Performance Enhancing
  • Less Inspiring

Kirithikaa S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Interacting with colleagues

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Team has made it possible to create repeated schedules for sprint ceremonies like daily standup calls and also books a slot in the user's calendar to ensure no one else double books their time slot.

What is your favorite aspect of this product?

Ability to present one's screen and also hand control to another person helps in improving collaboration within teams

What do you dislike most about this product?

Requires a good internet speed to maintain a stable connection and doesn't have option to change audio or video quality

What recommendations would you give to someone considering this product?

Microsoft Teams offers colleagues to opportunity to connect with other which is very much required during this pandemic era

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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