Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

81

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Srilekhya K.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

features never disappoint

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Easy to use, very familiar

What is your favorite aspect of this product?

Optimization

What do you dislike most about this product?

Two step thing while joining meetings

What recommendations would you give to someone considering this product?

Great option

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Saves Time

Armando G.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

"Extraordinary integral workspace".

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams integrates very well with office 365 and third party applications, allows centralized management for documents and chats, strengthens teamwork and collaborative work, its high quality and capacity in audio and video connections, its flexibility and adaptability, allows customization of environments, its excellent tools for task management, its security features that ensure a safe space.

What is your favorite aspect of this product?

The ease of creating video meetings and group chats, as well as the live transcription of audio and video connections, the ease of sharing files and documents, live events, scheduling tasks with Planner, and the security it brings to our workspaces.

What do you dislike most about this product?

We have been using it for about 18 months and it has really worked very well for us, we have not had any setbacks, which would not be honest of me to say otherwise.

What recommendations would you give to someone considering this product?

Microsoft Teams offers everything you need to strengthen the fluid and quality business communication, secure regardless of the location where we are, its capabilities, its seamless integration with everyday applications, environments that creates a comprehensive and enjoyable teamwork and collaboration are great, its easy administration and management, make it ideal for use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Stephan K.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

reliable product, not revolutionary

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

very stable ad reliable, good use of bandwidth

What is your favorite aspect of this product?

highly scalable

What do you dislike most about this product?

features are a bit basic

What recommendations would you give to someone considering this product?

benchmark all other products

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Cons

  • Leverages Incumbent Status

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