Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2021

User friendly

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vijaykumar C.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

The hub for teamwork

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Setting up a video within seconds tom meet securely with colleagues Creating group chats to send messages and keep multiple people in the loop Sharing and editing filed securely and in real time

What is your favorite aspect of this product?

Recording meetings using the screen recording feature to share with members who may have missed the meeting

What do you dislike most about this product?

It has a lot of features and can take much time to customize. The implementation process takes time and too

What recommendations would you give to someone considering this product?

It provides file sharing options, chat, instant messaging, voice and video conferencing services to businesses of all sizes. I highly recommend as a unified communications-as-a-service provider.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohammad A.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Best platform for internal communication

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is an amazing tool to maintain real time connect with our dispersed team members. The remarkable integration of Microsoft between Teams and its Office 365 stack is what sets it different & better from others. Adroitly integrated with the other Microsoft office apps, it enables us for seamless collaboration, chat, e-meet, file sharing etc. Microsoft Teams is highly customizable with a clean and easy to use interface. In the present corona times, it has lately become a blessing for our work from home teams. Group meetings, daily reporting, virtual conferences, online sessions, screen sharing is no more a task now.

What is your favorite aspect of this product?

Microsoft Teams helps u to maintain a close connect with the socially distant teams through instant messaging, chat, virtual meetings, video conferences. Integration with Microsoft Office apps is the best feature of Teams. It allows easy access to Office productivity apps such as Excel and Word, as well as well as cloud storage and syncing solutions like SharePoint, Power BI, and Delve. At times, when there is a need for content collaboration or reporting, it works amazingly well for file sharing. The quick chat feature is a bonus feature that allows us to quickly communicate with the team members in the times of contingency.

What do you dislike most about this product?

The Graphical User Interface lacks functionality at Microsoft Teams. It is a complicated feature and requires extensive practice & guidance to implement it. Due to compartmentalized structure, Microsoft Teams presents an air of formality amongst the users. With a defined set of rules and communication norms, it tends to inhibit an open dialogue with the team members. Another thing which I strongly advise for improvement is the time taken to access & get online onto the platform. It takes a lot of time to connect to the server as compared to the other contemporary products.

What recommendations would you give to someone considering this product?

Microsoft Teams meets all my requirements, and I would suggest others to give it a try. It offers the best features to conduct meetings and share data and work-related files. The mobile app also works very smoothly along with almost all the features. The only downside is its over-dependence on network connectivity. It often gets dysfunctional when there is poor or limited network connectivity. It's a high bandwidth software which lags sometimes during traveling due to internet speed fluctuation. I would suggest to release lite version for the same. Otherwise, it is the best in the market out of all the similar available tool in the market.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Security Protects

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