Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Asanka S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

A must have collaboration tool

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Integration support over MS outlook which is the primary choice as the email client in our organization Automatic cloud back up of conversion history, not dependent on local cache

What is your favorite aspect of this product?

Easy of use, the most influential tool in our organization for WFH Extremely effective screen sharing Excellent support over conference call, day to day meetings

What do you dislike most about this product?

Not entirely bug free, I have experienced some considerable bugs like sync issue with MS outlook Sometimes application getting stuck or crashes Ms team cache is growing in local disk space. Not performing optimal on slow connections

What recommendations would you give to someone considering this product?

Excellent collaborative tool that is proven effective for a long period of time Highly effective tool that supports WFH If you are using MS outlook, please consider using teams. Integration support is phenomenal

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Tafara M.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Works perfect in terms of integration

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It allows one to play games with other coworkers

What is your favorite aspect of this product?

It has a perfect integration with microsoft 365 whereby I don't have to switch between applications to create Word, Excel or PowerPoint document, I can do it in Teams and share with my colleagues easily. It has a perfect user interface that is very easy to get used to and it is user-friendly.

What do you dislike most about this product?

It is very easy to share files which brings so much concern over how secure sensitive information shared will be.

What recommendations would you give to someone considering this product?

It is professional communication tool which works very well in terms of integration.

Pros

  • Helps Innovate
  • Effective Service
  • Altruistic
  • Friendly Negotiation

Nishant J.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy to use, but a bit pricey

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

slack, skype , zoom

What is your favorite aspect of this product?

Scheduling - it's easy to integrate your meetings in Outlook

What do you dislike most about this product?

chat features is not updated as per market, we can't integrate MS teams with other tools

What recommendations would you give to someone considering this product?

update your chat feature just like slack

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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