Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Pooja M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

A much needed tool, however, expensive

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams is a tool for easy collaboration. We have been using it for 5+ years. It proves to be highly efficient in a big organisation. However, if you are a small start up, there are cheaper alternatives. That being said, it delivers what is promises. I can connect with colleagues from a specific department without having to ask people, all the data is available.

What is your favorite aspect of this product?

The User Interface is clean and the colours are pleasant. My favourite part would be the visibility and status, which is available throughout. During the Pandemic, this has been a core platform for us.

What do you dislike most about this product?

So, when I start the system, and even though I am connected to the Wi-fi, it takes its sweet time to let me start working on it. Sometimes, this becomes frustrating. Other than this, no complaints.

What recommendations would you give to someone considering this product?

You can definitely go for it. However, consider using a cheaper/free alternative if the number of stakeholders is not large

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Amilker C.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Bom, mas precisa melhorar o áudio.

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Integração com o resto do pacote MS

What is your favorite aspect of this product?

Existem diversas integrações nativas.

What do you dislike most about this product?

O áudio nas ligações é muito ruim.

What recommendations would you give to someone considering this product?

Avalia a cultura da empresa pra colocar produtos similares, se estão acostumados com MS office, o uso do Teams será fácil.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Client's Interest First
  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Quick collaboration tool

Likeliness to Recommend

9 /10

Pros

  • Enables Productivity
  • Client's Interest First
  • Over Delivered
  • Includes Product Enhancements

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