Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Vincent C.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Teams is an good enterprise level comms platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The overall integration with multiple platforms in the Office 365 suite allows a consistent look and feel across applications. It provides a unified and usable administration interface that simplifies admin tasks, configuration and usage. Also having one support portal for all aspects is a great time saver when troubleshooting issues.

What is your favorite aspect of this product?

The ease of starting ad hoc meetings.

What do you dislike most about this product?

Data for Teams is stored across multiple applications. For example, groups in Exchange, data could be in One Drive or Sharepoint.

What recommendations would you give to someone considering this product?

If your company is already using the Microsoft suite, this is the best collaboration platform to use.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Rajkishore M.

  • Role: Operations
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Virtual meetings with best Microsoft tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Best interface for both beginners and professionals. Easy to setup and create meetings with teams. Free for all. Lots of features from competitors.

What is your favorite aspect of this product?

Easy user interface which is usefull for everyone. You can collaborate with your team virtually with this tool. You can share files with any size to your colleagues, team members easily. During video conferencing you can share screen and give presentation to your team, board members, clients, etc. Custom background, whiteboard, voice management are the highlighted features of this software. It is available both in web and mobile version.

What do you dislike most about this product?

It is very useful software for all. Nothing to dislike.

What recommendations would you give to someone considering this product?

I would recommend this as it is not much pricing according to it's competitors. User friendly and best features where you can share screen, manage voice, etc. When talking it will remind you if your mic is off. It has unique features which makes it best among it's category.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Samuel B.

  • Role: Finance
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Very handy compatibility capability

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It features dedicated conversation channels that can be created for certain topics.

What is your favorite aspect of this product?

My favourite aspect would be the smooth and easy integration ability with microsoft 365. It is compatible on Android, Windows, and iOS and the experience does not change across.

What do you dislike most about this product?

No dislikes so far the software has been very useful in work.

What recommendations would you give to someone considering this product?

I would recommend anyone considering the software to have a microsoft office account so as to fully take advantage of the features offered by the product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

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