Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

81

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Erlon S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2021

Has great potential, but I constantly face issues.

Likeliness to Recommend

4 /10

What differentiates Microsoft Teams from other similar products?

Its biggest differential to other products is without doubt its easy integration to other Microsoft products. On the other hand simple and necessary integrations with 3rd vendor apps are not available what stop us to create reliable processes with important tools.

What is your favorite aspect of this product?

The realtime chat transcription and automatic translation are in my humble opinion the most powerful feature in relation to other competitors.

What do you dislike most about this product?

Unexpected behaviours, for example, if is common files previously shared into chat rooms just disappear. Also I don't like the way the conversations are organized in blocks. Sometime we get lost on them.

What recommendations would you give to someone considering this product?

Even being a Microsoft tool, I feel like it is something not that mature. If you strictly needs integrations to other microsoft products then you should evaluate it. If not, wouldn't hurt to take a look on other tools.

Pros

  • Caring
  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity

Cons

  • Less Reliable
  • Less Performance Enhancing
  • Less Inspiring

Kirithikaa S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Interacting with colleagues

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Team has made it possible to create repeated schedules for sprint ceremonies like daily standup calls and also books a slot in the user's calendar to ensure no one else double books their time slot.

What is your favorite aspect of this product?

Ability to present one's screen and also hand control to another person helps in improving collaboration within teams

What do you dislike most about this product?

Requires a good internet speed to maintain a stable connection and doesn't have option to change audio or video quality

What recommendations would you give to someone considering this product?

Microsoft Teams offers colleagues to opportunity to connect with other which is very much required during this pandemic era

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Caitlynn D.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Effective communication and collaboration tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams allows users to communicate and collaborate with each other from anywhere in the world. Additionally, it can be synced with multiple other products whether Microsoft or another platform.

What is your favorite aspect of this product?

The feature I use the most is that chat feature, however, the teams group where files can be uploaded, shared, and edited is an excellent resource within the platform versus having to be connected to the network or use a different cloud product. With everything being integrated it saves time and resources.

What do you dislike most about this product?

I have not come across any issues with Microsoft Teams.

What recommendations would you give to someone considering this product?

Anyone who needs to either communicate, meet virtually, or collaborate with someone else would benefit from using Microsoft Teams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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