Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Susan J.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Bring people together for better conversation

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I have not worked with similar communication platform that unifies people.

What is your favorite aspect of this product?

It has highly contributed to better collaboration and excellent implementation of projects and tasks across the entire company. I can easily join meetings organized in our organization through my calendar and keep safely every item discussed.

What do you dislike most about this product?

The performance have been awesome with proper documentation.

What recommendations would you give to someone considering this product?

In consideration of any online communication tool first consideration should be Microsoft Teams.

Pros

  • Helps Innovate
  • Trustworthy
  • Inspires Innovation
  • Caring

Alejandro C.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Ideal for collaboration at a wider scale

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams is probably a good baseline solution for collaboration, communication and some light project management throughout an organization. It has everything a good collaboration suite can offer (plus the features you get by using outlook and it's calendar), plus a strong video/voice conferencing system that makes it clear there's no rivals in what it does. Hard to beat.

What is your favorite aspect of this product?

As with all things Microsoft, using it takes a while but once you learn how to do it. you immediately start depending on it. Teams quickly became part of my day to day up to the point my internal meetings and projects are 100% teams dependant.

What do you dislike most about this product?

New features are not deployed as quickly as I would like to see them out there.

What recommendations would you give to someone considering this product?

Take your time evaluating it. There's a change management component you might want to look into if you're coming from other platforms that are not as integrated (i.e. even orgs using skype + sharepoint as a combo might find it a bit challenging), but it's totally worth it.

Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Trustworthy

Vaishnavi A.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Easy to use and a amazing product.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Easy to use and security

What is your favorite aspect of this product?

Audio clarity is really amazing.

What do you dislike most about this product?

Nothing about dislike

What recommendations would you give to someone considering this product?

Audio clarity is good and it is a secured software. Give it a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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