Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Johnathan L.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Love this product. Teams has been a game changer

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

I like the integrations with the rest of the Office 365 stack. As well as the ease of use on both the end-user and the developer side of things, If small to medium-sized businesses want to up their game and compete with larger companies, they should seriously consider getting Teams implemented in their organization.

What is your favorite aspect of this product?

The collaboration capabilities, be it in the chat or from right within a document. Not to mention the ability to trace back changes to the item that was changed and see any discussions or chats that initiated a change.

What do you dislike most about this product?

Hmm, I cannot say that I have found anything to dislike.

What recommendations would you give to someone considering this product?

Give it a test drive. I love the product, but in the end, each organization will need to see how it fits into their workflows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

OLUWATOBI ADETUNJI A.

  • Role: Information Technology
  • Industry: Agriculture
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

Performed Beyond Expectation

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Team has this AI built into it that allows you change your background with exquisite pictures.

What is your favorite aspect of this product?

The chat feature is a great tool that i use often. Also we are able to implement with our Servers.

What do you dislike most about this product?

Nothing at the moment, But i will update if anything changes.

What recommendations would you give to someone considering this product?

A very good tool to consider for collaboration with team members.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Phil P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Intuitive design ensures successful communication

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has a collection of powerful tools that offer a great solution for team communications. We can certainly call-out Team's notification settings, which far surpass other options we have used previously. We do a lot of interdepartmental messaging that could easily get covered up with other, incoming questions/responses. Teams offers a simple, yet dynamic notification aid that can be tailored to a user's exact needs. Our productivity increases when messages don't get buried.

What is your favorite aspect of this product?

Our team has had great success with the chat feature. We use a variety of teams and their corresponding channels to focus our staff on their appropriate projects. The wiki feature has also been a great addition to how we interact with one another. It works just like any other wiki page editor, cutting down on training time, which a big benefit for us.

What do you dislike most about this product?

The chat message searching leaves something to be desired. For example, if we try to search for a three-day old message by keyword, our results don't always get us to the exact location in the chat thread history.

What recommendations would you give to someone considering this product?

Please consider taking full advantage of Microsoft Team's channel analytics. This internal application gives both a great overview of team interactions but also some granular data that can be used for quality assurance efforts.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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