Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

81

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2021

Perfect for team collaboration

Likeliness to Recommend

9 /10

Pros

  • Effective Service
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

Patricia V.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Very secure file sharing platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It has the ability to automatically save files shared across all conversations into the document folder of SharePoint Online.

What is your favorite aspect of this product?

It can be used for online meetings whereby upto 10,000 users can join. It has audio conferencing whereby anyone can join an online meeting via phone also users that are on the go can participate with no internet required.

What do you dislike most about this product?

Licensing is required for audio conferencing

What recommendations would you give to someone considering this product?

This product can handle big company meetings because of the number of users who can join the online meetings I would recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alberto S.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Excellent to integrate all Microsoft products

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

What I liked most of Microsoft Teams is the fact that you can integrate not only with other Microsoft products but also with other sources. It is very easy to use and intuitive for users. I can have all my working files in the same place.

What is your favorite aspect of this product?

The possibility to share with whoever you like, dashboards, files, tasks, calendars. It is just up to you to learn and set it up for your most convenient use.

What do you dislike most about this product?

The only thing I dislike is the fact that chat windows show up in the same window where you might be working a file, and in order to respond to a chat, you have to move from where you are to the chat window.

What recommendations would you give to someone considering this product?

I really recommend to train your users in all the functionalities so they can get the most out of this product. You shouldn't be attaching files anymore to emails, or spamming people with extense communications. You have everything you need all in one tool.

Pros

  • Respectful
  • Client Friendly Policies
  • Fair
  • Helps Innovate

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