Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Charan Raj Y.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Best centralised tool for E2E project management

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The best part of Teams application is communication and collaboration with team. Here we can communicate, share docs, manage projects, can view the progress of each items Other tools are not supporting these many features CI CD pipeline integration Schedule a meetings Transparent of work details for everyone in the team

What is your favorite aspect of this product?

Communication Sharing CICD Integration with their party tools Project management and team collaboration Meeting schedules

What do you dislike most about this product?

Nothing to say dislikes, can be improvement areas are Security permission are somehow difficult to understand Costing is little high compared to other tools in the market Certification are not properly structured

What recommendations would you give to someone considering this product?

Highly recommends who wants to do Management, collaboration and communication in single point of access this is the best tool High customer support

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Alice N.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Intuitive user experience, 24/7 customer support.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

What really differentiates Microsoft Teams from other products in our markets today is that it has the prolific and outstanding features like; - Conversation within channels and teams. -Online video calling and screen sharing. -Online meetings. -Audio conferencing. -Documents storage in sharepoint.

What is your favorite aspect of this product?

My favourite aspect is that Microsoft Teams its more than just a chat - We use chat windows in Teams to have quick conversation with our colleagues, it also easy to share a file just by attaching in the chat,then have a call video/audio to colleagues discussing the files straight from the window. Stay connected, anytime, anywhere- with Microsoft Teams when even on the move we are connected and reachable and have access to all the resources.

What do you dislike most about this product?

Nevertheless like just any other platforms MT has its own downfalls and that is, -Limited storage. -Insufficinent notifications. I hope the service team look on that. The rest is marvelous.

What recommendations would you give to someone considering this product?

I recommend MT because it has a price diversity which means it can fit to any budget of any business. Makes collaboration seamlessly.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Inspires Innovation

Mariana J.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

An outstanding collaboration workspace

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

With Microsoft Teams, i can create a chat bot that helps me with the HR task online, from the Teams interface and reduce the amount of work that the HR team used to have.

What is your favorite aspect of this product?

It is easy to upload documents to Teams, share them and work on them with colleagues. The User Interface is super user-friendly making it easy to access, navigate and use. The documents we share, notes, photos all are stored there so we do not need to look for them every time. The 'search' button in the chats makes it easy to access the chats you want. Segregation into teams and channels helps organize the work conversations immensely.

What do you dislike most about this product?

So far, i have not encountered any significant problems while using Microsoft Teams.

What recommendations would you give to someone considering this product?

I highly recommend this product for its high end features. Try it out to enjoy the functionalities it comes with.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Client Friendly Policies

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