What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Helps Innovate
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Web & Desktop Conferencing
Mobility
Secure Access
Presence IM
Call Management
Centralized Management Portal
Continuous UCC
Audio Transcription
Speech Access and Personal Assistant
Session Border Controller
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Business Instant Messaging - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Louis L.
- Role: Consultant
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Solid communications platform.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Easy of use and integration into Pre-existing tech environments.
What is your favorite aspect of this product?
The call quality is usually quite good.
What do you dislike most about this product?
Some of the file sharing functionality can be improved.
What recommendations would you give to someone considering this product?
This is a solid communications platform with tight Microsoft Office and Windows integration.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Irfan H.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Easy to use but price depends on subscription type
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
User friendly and can use multiple accounts to login on single device.
What is your favorite aspect of this product?
Call conferences and screen sharing with multiple account login.
What do you dislike most about this product?
Keyboard and mouse control lags sometimes and product support is costly
What recommendations would you give to someone considering this product?
Easy deployment and manageability
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
Bryan H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2021
Powerful features in an all-inclusive solution.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams makes everything streamlined for workplace efficiency. Compared to other products, Microsoft is in a league of its own. From Powerpoint to Word document updates, it helps significantly to have everything all under one roof. It has also enabled our company to become fully remote as we've built processes and collaboration around Microsoft Teams.
What is your favorite aspect of this product?
Making live edits to Microsoft files, such as Powerpoint presentations, saves our marketing team so much time. This keeps collaboration streamlined instead of going back and forth over email. The collaboration capabilities also allow us to have less calls and more time dedicated to tasks, productivity, and meaningful projects.
What do you dislike most about this product?
I wish we had more control over online status updates. Microsoft Teams will automatically switch you to "Away" after a very short period of time. Being able to stay "Available" for an extended period of time would be helpful for times when we have our head down in focus-heavy tasks.
What recommendations would you give to someone considering this product?
I would recommend Microsoft Teams to any mid-level organization that needs a reliable system for task management, communication, and workplace collaboration. There's a reason it is the top option across a wide variety of industries.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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