Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Anup K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

"Fabulous Product provided by Microsoft"

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The help and Services given by Microsoft are so particularly great as contrast with other comparable items

What is your favorite aspect of this product?

It has such countless valuable highlights and functionalities that saves our valuable time. We can record meeting, screen sharing, live visit moreover. The most loved element that I like most is a single tick component and auto-concede include. Its so quick and more straightforward to utilize.

What do you dislike most about this product?

There is nothing dislikable with regards to Microsoft Teams except for the estimating is minimal higher as contrast with other comparative items. In any case it is one of the most incredible for audio/video conferencing.

What recommendations would you give to someone considering this product?

Microsoft Teams has both free and membership model. I would prescribe this product to others for better client experience.

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Enables Productivity

Dheeraj Kumar B.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Meetings and discussions made easy to go

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

User interface and ease of use.

What is your favorite aspect of this product?

instant messaging and calls. Metaverse should be included.

What do you dislike most about this product?

sometimes it hangs up. Network troubling

What recommendations would you give to someone considering this product?

Cool to use and makes work discussions more easy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Todd w.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Easy to use with rich features

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It's chats are easy to manage and include an easy search Option for retrieving previous chat history unlike other similar platforms

What is your favorite aspect of this product?

It's video call quality is excellent. It allows to share screens. Has files and doc's sharing options. Has good chat features. Easy to use team meetings.

What do you dislike most about this product?

It does a great job at establishing a means of communication with coworkers and clients so I have nothing that I dislike towards it.

What recommendations would you give to someone considering this product?

Yes,it's a great enterprise communication tool for business

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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