Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

  • Role: Consultant
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2021

Microsoft Teams- best web conferencing tool

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2021

Easy to use, and cost effective

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Swarupa K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Professional communication software from Microsoft

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Other applications don't have option to restrict the files. In teams we have option to give access for specific persons. Recording , chatting, file transfers, creating groups all other options are best in MS teams Best support from Microsoft teams

What is your favorite aspect of this product?

File access Groups creating for project specific Communication Professional usage

What do you dislike most about this product?

Nothing dislike Only cost is high when compared with other tools

What recommendations would you give to someone considering this product?

I strongly recommend if someone who wants to communicate professionally for project purpose for a group of people

Pros

  • Generous Negotitation
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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