Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

sairam k.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

it is a revolution in work from home culture

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

it has complete ecosystem teams for collaboration, Jira, confluence. all three are integrated and single user management

What is your favorite aspect of this product?

everything is better compared to other software I used

What do you dislike most about this product?

It takes a lot of system ram. Microsoft may need to look performance aspect

What recommendations would you give to someone considering this product?

go ahead and you will not regret

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Petar M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Could be good, if not for many bugs and bad UX

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Great integration with Windows and Office 365 products.

What is your favorite aspect of this product?

Notification when somebody joins a meeting with link to join as well.

What do you dislike most about this product?

Too many bugs. Alwful UX.

What recommendations would you give to someone considering this product?

If you already use office 365 give it a try. If messaging is critical to you, try other products.

Pros

  • Includes Product Enhancements
  • Security Protects
  • Generous Negotitation
  • Transparent

Cons

  • Slower Product Innovation
  • Less Reliable
  • Commodity Features

Gosia P.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Fantastic member of very popular office suite!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Integration with MS Suite, easy to use (although it sometimes cause problems with accessing the account if you have more than one), intuitive, compact

What is your favorite aspect of this product?

Enables me to encourage people that I would with on their terms and conditions as there is history of what happened before kept so they can revisit, comment etc in their own time

What do you dislike most about this product?

Switching between accounts if you have more than one

What recommendations would you give to someone considering this product?

Just do it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Most Popular Microsoft Teams Comparisons