Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Myra H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Excellent features that integrate well

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams has excellent integration across Sharepoint, Outlook, OneDrive, etc. That is the best part, in addition to the IM, video/audio conferencing, search, etc.

What is your favorite aspect of this product?

My favorite aspect is how well it integrates with Outlook and Teams meetings on a consolidated calendar.

What do you dislike most about this product?

I dislike that when screen-sharing only one window, if I switch to a different screen, it appears white for the meeting participants.

What recommendations would you give to someone considering this product?

I would highly recommend Teams for very productive team collaboration, meetings, files, etc.

Rahul A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Bit overprices but full of features

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

MS Teams provides ease of sharing files across all devices and these files can be edited and shared instantly making data sharing smooth.

What is your favorite aspect of this product?

Collaboration with the team and brainstorming on whiteboard. Seamless integration with other MS products.

What do you dislike most about this product?

slow software on desktop

What recommendations would you give to someone considering this product?

If you use other MS products, MS Teams will suffice all your organisational needs

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Natasha F.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Effective for team management

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft has a plethora of features that make it ideal for educational institutes, to conduct classes and sessions virtually

What is your favorite aspect of this product?

It's ability and ease to create and manage classrooms, and centralized features such as class notebooks and reading lists.

What do you dislike most about this product?

Sometimes in large meetings where all participants have their video on, it creates a lag and tends to glitch.

What recommendations would you give to someone considering this product?

Take time to explore all features available, and integrate them as necessary into the workflow.

Pros

  • Reliable
  • Unique Features
  • Security Protects
  • Helps Innovate

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