Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Emily F.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Microsoft teams review

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams shined bright because it allowed people to communicate still and work collectively and essentially continue doing their jobs even though they were working remotely. We share files collaborate on important documents and spreadsheets conduct daily meetings and maintaining accountability through periodic check-ins,

What is your favorite aspect of this product?

It's such a great way to conduct meetings and communicate back and forth with work colleagues. Also you can work in the same document and save it immediately, this allows more than one person to see and save a document and work at the same time for as a team.

What do you dislike most about this product?

All looks great to me,I have no dislikes about it.

What recommendations would you give to someone considering this product?

It helps the company for online collaboration via IM online meetings which results in reducing operational overhead.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sara W.

  • Role: Finance
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Dedicated team chat and collaboration tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Inviting people to conversations using @. Any audios, videos, and screen sharing presented during a meeting can be recorded and viewed later

What is your favorite aspect of this product?

Accessing and sharing files within the tool's interface. Connecting with teammates in real-time. Supports integration with many third-party apps.

What do you dislike most about this product?

It will take some time to get well-versed with the functionality of Microsoft Teams. It's quite possible to create multiple teams with a similar name which is confusing.

What recommendations would you give to someone considering this product?

Finding it difficult to collaborate with your team effectively? Switch to Microsoft Teams today

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anjali T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

"Awesome product for professionals"

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I saw the value of Teams when we were able to access any files, communicate with fellow teams, and so on. It provides you with the option of having a digital workspace. It also works great with Outlook.

What is your favorite aspect of this product?

What I appreciate best about teams is how easy it makes it for work teams to communicate, how simple it is to create meetings or spontaneous calls, and how easy it is to add members without having to make a lot of moves. Apart from the issue of communication, I like that work groups can be formed, each with their own communication channels and information shared via SharePoint; this substantially simplifies the organisation of work and the individuals responsible for completing certain tasks.

What do you dislike most about this product?

Sometimes, rather than improving the programme, updates make it worse by removing useful options or, in the worst-case scenario, removing basic options from use. While it is true that these options will be placed or fixed in future updates, it is quite annoying to start the day not knowing how to use teams because options have been moved or removed. Another thing I didn't like is that it uses too much RAM on some machines, making it hard to use, albeit I've only observed this on PCs with limited resources.

What recommendations would you give to someone considering this product?

I would recommend it because it is a really valuable tool for improving communication in work contexts, particularly in these times where virtuality has become a crucial aspect of business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Saves Time

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