Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

81

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Phoebe M.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Convenient workspace for team collaboration

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

More to a team collaboration workspace, Microsoft Teams offers an unified communication platform that helps keep an efficient flow of information between team members.

What is your favorite aspect of this product?

Microsoft Teams has very effective communication features like video calling, audio calling, instant messaging, screen sharing and online meetings that makes communication between team members efficient and allow free flow of information. The quality of video and audio is superb and does not lag. There are advanced data protection and encryption features that ensures total data and information protection against unauthorized personnel. It helps the team to come together and work together on various projects to ensure timely completion of projects without delays.

What do you dislike most about this product?

During online meetings, the video and audio always lag when the internet connection buffers and this affects the meetings.

What recommendations would you give to someone considering this product?

I have been using this product for a while and i can confidently recommend it to anyone looking for an advanced team collaboration tool that offers a unified communication platform. It has proved to be the best product for the work.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

David G.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

A productive video conferencing tool.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It's simple to share and collaborate with my teams on documents. Microsoft Teams keep me more organized on my work.

What is your favorite aspect of this product?

It's simple for teams to collaborate when working with Microsoft Teams. Enhance instant messaging. It's simple to make video and voice calls with this tool. Enables ease of screen sharing. It's very important with managing team tasks.

What do you dislike most about this product?

Microsoft Teams have robust features that consumes alot of bandwidth internet usage.

What recommendations would you give to someone considering this product?

Microsoft Teams bring team collaboration, tasks management, instant messaging and video conferencing under one roof hence any organization should give to a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Charan Raj Y.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Best centralised tool for E2E project management

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The best part of Teams application is communication and collaboration with team. Here we can communicate, share docs, manage projects, can view the progress of each items Other tools are not supporting these many features CI CD pipeline integration Schedule a meetings Transparent of work details for everyone in the team

What is your favorite aspect of this product?

Communication Sharing CICD Integration with their party tools Project management and team collaboration Meeting schedules

What do you dislike most about this product?

Nothing to say dislikes, can be improvement areas are Security permission are somehow difficult to understand Costing is little high compared to other tools in the market Certification are not properly structured

What recommendations would you give to someone considering this product?

Highly recommends who wants to do Management, collaboration and communication in single point of access this is the best tool High customer support

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

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