Microsoft Corporation

Microsoft Teams

Composite Score

8.9 /10

CX Score

9.1 /10

809 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Strategy and Innovation
Product Impact
Contract Negotiation

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

7 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

2020 Data Quadrant Gold Medalist

2020

2020 Emotional Footprint Champion

2020

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Continuous UCC

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Matthew D.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Simple, collaborative and easy to deploy

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has an app store with a wide variety of third party vendor integrations. It also extensively integrates with other Microsoft Tools like Sharepoint, providing a true team collaboration work space

What is your favorite aspect of this product?

Document management and collaboration integration with Sharepoint. Teams can be used as an interface for Sharepoint data.

What do you dislike most about this product?

Vendor support for advanced features is very poor, support team are not knowledgeable and often passing tickets between various departments

What recommendations would you give to someone considering this product?

Build Teams and Sharepoint from Microsoft 365 Groups and use channels instead of large volumes of Teams to manage different communication threads

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Efficient Service
Less Effective Service
Wastes Time

Jasmeet singh V.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Fantastic product for communication.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

This is my personal favorite product. It has almost everything I need to make a communication with my team. Reply function is not working in my team but works fine in my teammate I guess I need to update it. I just love this product over zoom or google meet because it has more comfort.

What is your favorite aspect of this product?

We can zoom while sharing the screen. This helps to view someone screen more easily.

What do you dislike most about this product?

Nothing which I can think of. Everything is fine. Yeah sometime sending a large file or code it doesn't take else everything is superb

What recommendations would you give to someone considering this product?

This is best in the market, will not get better than this.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mayur G.

Role: Information Technology
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Fantastic video conferencing tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams come with Microsoft suite we can easily use it without downloading the software for this and it's easy for sharing screen and having meetings.

What is your favorite aspect of this product?

With the paid version, we can record unlimited hours of meetings.

What do you dislike most about this product?

I don't like the interface of this application as things are not very handy.

What recommendations would you give to someone considering this product?

I recommend all organizations to use Microsoft teams

Pros

Helps Innovate
Enables Productivity
Efficient Service
Effective Service

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Digital Workplace

Microsoft Teams Reviews

Matthew D.

Simple, collaborative and easy to deploy

Likeliness to Recommend

Pros

Cons

Jasmeet singh V.

Fantastic product for communication.

Likeliness to Recommend

Pros

Mayur G.

Fantastic video conferencing tool

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Continuous UCC

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support