Microsoft Corporation

Microsoft Teams

Composite Score

8.9 /10

CX Score

9.1 /10

882 Reviews Write a Review

Claim Software

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

Filter By

Strategy and Innovation
Product Impact
Contract Negotiation

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

7 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

2020 Data Quadrant Gold Medalist

2020

2020 Emotional Footprint Champion

2020

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Fair
Helps Innovate
Reliable

Feature Ratings

Average 84

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Audio Transcription

Continuous UCC

Session Border Controller

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Ojas K.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Hands down the best communcation tool!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The variety of tools it offers, which makes the integration process seamless as most of the tools are owned by miccrosoft & there are hardly any third party tools that I have to use at my current workplace

What is your favorite aspect of this product?

Microsoft teams make document sharing easier

What do you dislike most about this product?

I find the user interface a little complicated, so it takes some time to get used to this tool

What recommendations would you give to someone considering this product?

Go for it!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lauren F.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Great tool to reach your files anywhere

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It kept people's salaries in their pockets and even allowed many to be hired throughout a pandemic via web interviews and it's such a great way to conduct meetings and communicate back and forth with work colleagues.

What is your favorite aspect of this product?

It allowed people to communicate still and work collectively and essentially continue doing their jobs even though they were working remotely.

What do you dislike most about this product?

I believe that in a short period this application has made incredible advancements and in the long run is heading in the right direction I have no dislikes about it.

What recommendations would you give to someone considering this product?

It helps your company projects run more efficiently and provides a convenient platform for team communication.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Alyssa G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

The business messaging app from the Microsoft

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It is enormously customizable. It is integrated with other Microsoft apps. It has every feature from messaging, conferencing to file sharing which makes it all in one business package. It syncs with Microsoft as well as not Microsoft products you may need for your business. This feature saves your time and effort. The integration with calendar is quite useful for scheduling the meeting. You have voice cancellation option when you are working from home. You can also opt to screen-sharing, white board, dark mode, customizable background and much more.

What is your favorite aspect of this product?

It has all the features that a good tool should have. Integration with other tools makes Microsoft team more easy to use.

What do you dislike most about this product?

File management system is not intuitive. Screen-sharing is not perfect. It also causes problem when you give screen control to others. Team’s needs a lot of RAM to work and operate slow as compare to other tools.

What recommendations would you give to someone considering this product?

It is recommended from small to larger business as it is really helpful to collaborate with many people. You can stay connected to your team anytime anywhere.

Pros

Efficient Service
Effective Service
Respectful
Fair

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

Microsoft Teams Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Digital Workplace

Microsoft Teams Reviews

Ojas K.

Hands down the best communcation tool!

Likeliness to Recommend

Pros

Lauren F.

Great tool to reach your files anywhere

Likeliness to Recommend

Pros

Alyssa G.

The business messaging app from the Microsoft

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

Webex Calling

Google Voice

Zoom Workplace

Avaya Cloud Office

RingEX

AT&T Office@Hand

1
Since last award

Feature Ratings

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Audio Transcription

Continuous UCC

Session Border Controller

Speech Access and Personal Assistant

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support