Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Ojas K.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Hands down the best communcation tool!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The variety of tools it offers, which makes the integration process seamless as most of the tools are owned by miccrosoft & there are hardly any third party tools that I have to use at my current workplace

What is your favorite aspect of this product?

Microsoft teams make document sharing easier

What do you dislike most about this product?

I find the user interface a little complicated, so it takes some time to get used to this tool

What recommendations would you give to someone considering this product?

Go for it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lauren F.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Great tool to reach your files anywhere

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It kept people's salaries in their pockets and even allowed many to be hired throughout a pandemic via web interviews and it's such a great way to conduct meetings and communicate back and forth with work colleagues.

What is your favorite aspect of this product?

It allowed people to communicate still and work collectively and essentially continue doing their jobs even though they were working remotely.

What do you dislike most about this product?

I believe that in a short period this application has made incredible advancements and in the long run is heading in the right direction I have no dislikes about it.

What recommendations would you give to someone considering this product?

It helps your company projects run more efficiently and provides a convenient platform for team communication.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alyssa G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

The business messaging app from the Microsoft

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It is enormously customizable. It is integrated with other Microsoft apps. It has every feature from messaging, conferencing to file sharing which makes it all in one business package. It syncs with Microsoft as well as not Microsoft products you may need for your business. This feature saves your time and effort. The integration with calendar is quite useful for scheduling the meeting. You have voice cancellation option when you are working from home. You can also opt to screen-sharing, white board, dark mode, customizable background and much more.

What is your favorite aspect of this product?

It has all the features that a good tool should have. Integration with other tools makes Microsoft team more easy to use.

What do you dislike most about this product?

File management system is not intuitive. Screen-sharing is not perfect. It also causes problem when you give screen control to others. Team’s needs a lot of RAM to work and operate slow as compare to other tools.

What recommendations would you give to someone considering this product?

It is recommended from small to larger business as it is really helpful to collaborate with many people. You can stay connected to your team anytime anywhere.

Pros

  • Efficient Service
  • Effective Service
  • Respectful
  • Fair

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