Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Very easy to set up and use.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Respectful

Cons

  • Commodity Features
  • Vendor Friendly Policies

Simone F.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

Great collaboration tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The persistent history of all conversations and access to them over web/desktop & mobile is great

What is your favorite aspect of this product?

Managing my out of office is pretty great especially if I am not at my computor

What do you dislike most about this product?

I cannot pin more than 15 conversations, searching for specific chats / conversations doesn't seem to have a filter option.

What recommendations would you give to someone considering this product?

MS Teams is a really great tool to communicate individually, with larger groups and to also facilitate collaborative workshops. I has met most of my communication needs as a project manager

Pros

  • Enables Productivity
  • Unique Features
  • Helps Innovate
  • Continually Improving Product

Nathan C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Great product for a team who is very MS Office bas

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Great core integrations with other microsoft products, for us this was a game changer and means that our teams have quick access to the data they need when they need it.

What is your favorite aspect of this product?

The fact its always being updated, always being improved and its a good "hub" for microsoft products

What do you dislike most about this product?

Occasional updates from Microsoft can be a little glitchy and cause issues but usually resolved quickly.

What recommendations would you give to someone considering this product?

Speak with a MSP about voice plans. They have been a huge help as our site has limited 4g signal. Microsoft offer a few different calling plans with different prices but the entry level which is actually a great service is relatively cheep!

Pros

  • Performance Enhancing
  • Enables Productivity
  • Reliable
  • Efficient Service

Cons

  • Vendor's Interest First
  • Less Fair
  • Under Delivered

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