Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Warren R.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Complete Software for any business

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is different from similar products because it has all of Microsoft products in one place plus with Microsoft Excel you will have more formulas than Google Sheet. With Microsoft teams I am able to mute a particular group. Microsoft also has alot more emoji which makes it fun when communicating with your team

What is your favorite aspect of this product?

I like that with Microsoft teams i can access everything in one place, Chat, Mail, Files , Calendar etc. I like that the interface is user friendly and intuitive I like that Teams allow me to record my session which is good because As a Team Lead when conducting coaching session with agents who are working from home, we can always go back to the recording if needed.

What do you dislike most about this product?

Well the only thing I dislike about Microsoft Team is that I have to download a document to my computer if i need to make a copy of a document. Before my organization used Google Suite and which Google Sheet/Doc I could easily select Make A Copy and it would open right away and save directly to Google Drive

What recommendations would you give to someone considering this product?

I highly recommend this Microsoft Team. It is the only software your company needs if your coworkers and clients are working remotely. It is excellent for business communications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

José Miguel P.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

stable, Very easy to use, updates improves work

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

stable, easy to use, desktop and mobile

What is your favorite aspect of this product?

apearence, usability

What do you dislike most about this product?

nothing to claim about the software

What recommendations would you give to someone considering this product?

use it with all trust

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

Manish S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Fantastic Products and module integration is easy

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Easy communications and features integration

What is your favorite aspect of this product?

Feature integration like JIRA Low network communication possible

What do you dislike most about this product?

Sometimes take more time after switching network

What recommendations would you give to someone considering this product?

This product is fantastic and easy to use

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Most Popular Microsoft Teams Comparisons