Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Enyinna O.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

MS team is pricey like in the E5

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

MS Teams stands out with its deep integration into Microsoft 365, robust security, scalability for enterprises, and a unified platform combining communication, collaboration, and project management, all supported by a broad range of third-party app integrations.

What is your favorite aspect of this product?

its seamless integration with the Microsoft 365 ecosystem, allowing users to collaborate efficiently within familiar tools like Word, Excel, and SharePoint, all in one platform to boost productivity

What do you dislike most about this product?

cost of procurement and licenses and different module like the E licenses

What recommendations would you give to someone considering this product?

Good product that helps boost productivity and internal efficiency. Go for it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Generous
  • Less Friendly Negotiation

Saksham K.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Marvelous Product 🌟

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out with its deep integration into the Microsoft 365 ecosystem, offering seamless collaboration with apps like Word, Excel, and Outlook. It also provides robust security features, enterprise-grade compliance, and highly customizable workflows for diverse organizational needs.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365 apps, making collaboration and productivity effortless.

What do you dislike most about this product?

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What recommendations would you give to someone considering this product?

I recommend ensuring your team is familiar with Microsoft 365 apps to fully leverage Teams' integration. Start with the basic features, gradually exploring advanced tools like automation and third-party app integrations for improved workflows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maxwell M.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Cornerstone of Workplace Collaboration.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has become a cornerstone of workplace collaboration, particularly as remote work has surged in popularity. One of its. Versatile standout feature is is rubus communication that enables teams to combine chat, video conferencing, and file sharing into a single platform. The ability to switch between these modes effortlessly makes communication fluid and efficient. Overall, this features makes Teams a powerful tool ally in fostering teamwork.

What is your favorite aspect of this product?

One of Team's standout features is it's deep integration with Microsoft 355 applications. This enables users to easily collaborate on documents in real-time using Word, Excel, and SharePoint, enhancing productivity and streamlining workflows. Robust collaboration tools, like thread conversations, mentions, and file versioning which boost organized discussion and easy access to shared documents.

What do you dislike most about this product?

Limited third-party integrations compared to other tools that has wider and broader range of third-party apps integrations.

What recommendations would you give to someone considering this product?

Microsoft Teams is an excellent choice for organizations seeking a comprehensive collaboration tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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