Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Scott R.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Great integration and solid collaboration

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It's robust interoperability.

What is your favorite aspect of this product?

Instant Chat

What do you dislike most about this product?

Not enough customization of the home screen

What recommendations would you give to someone considering this product?

Try it! It's worth at least testing.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jessica J.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Microsoft Team - business communication platform

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Some of the main features that it includes are meeting with shared files, conversations and tasks. It separates formations into channel and puts your information in context. The channel only contain messages, meetings, conversations and related topics.

What is your favorite aspect of this product?

Using Microsoft Team you will experience extra features of communications with better focus on your work. You don,t have to waste your time going through an inbox that contains message send by everyone about every things.

What do you dislike most about this product?

Sometimes the file structures of the Microsoft Team may confuse its users. If you are editing a document in Word and and you want to share it with your team members, you must have to share it via E-mail. There is no option to send it via Team chat.

What recommendations would you give to someone considering this product?

Microsoft team enhances your team work experiences. It provides a lot of additional features that other software don’t provide. You can make your team work better using Microsoft Team.

Pros

  • Helps Innovate
  • Enables Productivity
  • Caring
  • Respectful

Richard G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Excellent product, great for communicating

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Ease of use, all in one conferencing, messaging etc

What is your favorite aspect of this product?

Easy chat functionality

What do you dislike most about this product?

Meetings cutting out

What recommendations would you give to someone considering this product?

Better than the competition. if you need chat / voice / meeting software for your business, this is the best

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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