Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Georges A.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

TEAMS: All your connectivity needs under one roof

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The integration with Microsoft Office 365 is a big boost and is what mainly gives it an edge over all other competitors.

What is your favorite aspect of this product?

TEAMS connectors are a great way to facilitate connection to almost any other application or service.

What do you dislike most about this product?

When the connection is a bit shaky, TEAMS seems to behave in a weird uncontrollable way.

What recommendations would you give to someone considering this product?

TEAMS is a great way to manage meetings, get your data and meetings organized. I highly recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nicole B.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Keep connected with your team always!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It has a great chat features that allows instantly messaging with colleagues unlike other similar platforms.

What is your favorite aspect of this product?

It's easy to use team meetings. It's functionality is simple and effective. Also it does a great job at establishing a means of communication with coworkers.

What do you dislike most about this product?

It's a great collaboration team and it has helped our team with effective communication.Also it has made meetings to be more organized and productive so I have no negativities towards it.

What recommendations would you give to someone considering this product?

Microsoft teams is amazing especially if you want to have internal meetings it never disappoint,so you should give it a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Prateek A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Let's meet at Microsoft Teams!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams provides good quality solutions and can use as a video conferencing platform. During the pandemic, we have used a lot of Microsoft Teams for our daily meetings and discussions. It provides great flexibility for meetings, screen sharing, documents sharing, etc. It is easily integrated with MS Outlook for seamless integration.

What is your favorite aspect of this product?

It is a reliable and secured unified video conferencing platform by Microsoft. It has almost all the features available for both conferencing and collaboration. It can even work on low internet bandwidth.

What do you dislike most about this product?

Microsoft needs to improve the overall user interface of the solution. The addition of advanced features such as improvements in chat functionality, visualizations, analytics can make it more powerful.

What recommendations would you give to someone considering this product?

Please go with it as it gradually integrated with other 3rd party applications and tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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