Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

81

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Henry K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Efficient workspace for collaborative work

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Actually everything about this product is perfectly different from other similar product. It has a exciting and powerful called screen sharing that makes presentation and sharing of individual work to others easier task.

What is your favorite aspect of this product?

It integrates well with other Office applications like Word, Excel and others to make its usability even better. It offers a unified business communication and collaboration space where one can hold online meetings, audio and video conferencing, instant messaging, file and screen sharing all from a single place without having to switch from one software to another. The quality of video and audio is top notch and does not lag. It even has a meeting recording function that is very useful for referencing what was discussed during online meetings. It makes it easy for scheduling online meetings by allowing integration with Outlook.

What do you dislike most about this product?

There is nothing much to dislike about this product online that it is heavily dependent on good and stable internet connection and when the connection buffers the audio and video quality during online conferences are greatly affected.

What recommendations would you give to someone considering this product?

My time using this product has been magnificent and it has proved itself to be the perfect solution to our collaboration and communication needs. I can confidently recommend it to anyone. Try it out now and enjoy its productivity.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alex J.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Easy to use, global standard.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Super easy for end users to use, comes with the 365 which is the standard nowadays

What is your favorite aspect of this product?

Messaging users in your org is just so easy

What do you dislike most about this product?

There is nothing that i really dislike about teams.

What recommendations would you give to someone considering this product?

Make sure its cost effective.

Pros

  • Reliable
  • Efficient Service
  • Appreciates Incumbent Status
  • Helps Innovate

Myra H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Excellent features that integrate well

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams has excellent integration across Sharepoint, Outlook, OneDrive, etc. That is the best part, in addition to the IM, video/audio conferencing, search, etc.

What is your favorite aspect of this product?

My favorite aspect is how well it integrates with Outlook and Teams meetings on a consolidated calendar.

What do you dislike most about this product?

I dislike that when screen-sharing only one window, if I switch to a different screen, it appears white for the meeting participants.

What recommendations would you give to someone considering this product?

I would highly recommend Teams for very productive team collaboration, meetings, files, etc.

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