Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Somkant M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Best in class

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Ease of use and industry best features

What is your favorite aspect of this product?

Instant communication and calender

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

If you have money enough then its a no brainer

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohsin Ali B.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

It has been good for chats but had bugs

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Everything in the platform is superb, chat features is amazing, makes you track all employees if they are available on not using computer

What is your favorite aspect of this product?

I love the add ons feature for microsoft teams which allowed us to have Class Networks, which allowed us to make and receive calls on Microsoft teams (From our local numbers) This allowed us to work effectively - working from home

What do you dislike most about this product?

Just some bugs on video calls which has made us to say bye to the platform.

What recommendations would you give to someone considering this product?

I would say, its amazing. No doubt it has everything one needs from a platform instant chats, video/voice calling. Makes the communication effective for organisations.

Pros

  • Security Protects
  • Caring
  • Saves Time
  • Performance Enhancing

Cons

  • Under Delivered
  • Leverages Incumbent Status

Mohammad Bilawal B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Brilliant product with great features and add ons

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

I would say it has everything a business needs for operating. The video calling, voice calling features have been great. Chatting and sharing information has been easier and useful. The use of Trello integration has been the best feature for me along with hundreds of add ons to choose from.

What is your favorite aspect of this product?

I would say the add ons have been the best, my favourite being Class networks. Which has allowed us to make and receive calls from local numbers. This has made our business to be effective as using no landlines anymore and using the internet to do everything.

What do you dislike most about this product?

Video calling has not been the best I would say as compared to Zoom. It does get some bugs from time to time

What recommendations would you give to someone considering this product?

I would say for it does everything it says it does. I highly recommend this product, it has all features one business needs.

Pros

  • Reliable
  • Trustworthy
  • Over Delivered
  • Performance Enhancing

Cons

  • Charges for Enhancements

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