What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Web & Desktop Conferencing
Mobility
Secure Access
Presence IM
Call Management
Centralized Management Portal
Continuous UCC
Audio Transcription
Speech Access and Personal Assistant
Session Border Controller
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Business Instant Messaging - Enterprise
Score 8.7
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Web and Video Conferencing - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Simone F.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Great collaboration tool
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The persistent history of all conversations and access to them over web/desktop & mobile is great
What is your favorite aspect of this product?
Managing my out of office is pretty great especially if I am not at my computor
What do you dislike most about this product?
I cannot pin more than 15 conversations, searching for specific chats / conversations doesn't seem to have a filter option.
What recommendations would you give to someone considering this product?
MS Teams is a really great tool to communicate individually, with larger groups and to also facilitate collaborative workshops. I has met most of my communication needs as a project manager
Pros
- Enables Productivity
- Unique Features
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Nathan C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Great product for a team who is very MS Office bas
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Great core integrations with other microsoft products, for us this was a game changer and means that our teams have quick access to the data they need when they need it.
What is your favorite aspect of this product?
The fact its always being updated, always being improved and its a good "hub" for microsoft products
What do you dislike most about this product?
Occasional updates from Microsoft can be a little glitchy and cause issues but usually resolved quickly.
What recommendations would you give to someone considering this product?
Speak with a MSP about voice plans. They have been a huge help as our site has limited 4g signal. Microsoft offer a few different calling plans with different prices but the entry level which is actually a great service is relatively cheep!
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Efficient Service
Cons
- Vendor's Interest First
- Less Fair
- Under Delivered
Please tell us why you think this review should be flagged.
james l.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Great Product, and comprehensive free version.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
it ties into M365 and works well with sharepoint and onedrive.
What is your favorite aspect of this product?
ability to set channels for sharepoint access
What do you dislike most about this product?
no custom statuses
What recommendations would you give to someone considering this product?
nothing to lose in trying this as its free.
Pros
- Reliable
- Enables Productivity
- Includes Product Enhancements
- Helps Innovate
Cons
- Slower Product Innovation
- Commodity Features
Please tell us why you think this review should be flagged.
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