Microsoft Corporation

Microsoft Teams

Composite Score

8.9 /10

CX Score

9.1 /10

809 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Strategy and Innovation
Product Impact
Contract Negotiation

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

7 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

2020 Data Quadrant Gold Medalist

2020

2020 Emotional Footprint Champion

2020

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Continuous UCC

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Brandon W.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Extraordinary way to unify corporate communication

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The most differentiating element is the seamless integration with the Microsoft 365 suite, which allows to take full advantage of the other tools in order to create a more collaborative and practical environment within the organization.

What is your favorite aspect of this product?

As I mentioned before I love its integration to the Microsot 365 suite because it facilitates the management of collaborative work environments enhancing the way of working making it more accessible, autonomous and efficient, all from an environment of security and reliability.

What do you dislike most about this product?

Definitely nothing I dislike about this tool, on the contrary, it is a powerful ally in the daily management of the organization.

What recommendations would you give to someone considering this product?

Undoubtedly I would recommend this tool even more if your organization bases its office applications on Microsoft because the connectivity with all the tools of the suite is guaranteed, basic aspects such as sharing a file in a video conference is simple thanks to its integration with OneDrive, it is even possible to make a presentation from the cloud in an easy and practical way, you can also record your meetings and share them also from the OneDrive cloud.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Saves Time

Gokul K.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Great for organizations to manage teams

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It's notable features include team management and video conferencing at one place which makes life easier for employess to work in a cross-team environment.

What is your favorite aspect of this product?

I really like the features of video conferencing like screen-share which is really useful for presentations

What do you dislike most about this product?

The application is not lightweight and has many tools that are of less usage

What recommendations would you give to someone considering this product?

MS Teams is a great way to communicate and share resources with your team

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Petar M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Could be good, if not for many bugs and bad UX

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Great integration with Windows and Office 365 products.

What is your favorite aspect of this product?

Notification when somebody joins a meeting with link to join as well.

What do you dislike most about this product?

Too many bugs. Alwful UX.

What recommendations would you give to someone considering this product?

If you already use office 365 give it a try. If messaging is critical to you, try other products.

Pros

Includes Product Enhancements
Security Protects
Generous Negotitation
Transparent

Cons

Slower Product Innovation
Less Reliable
Commodity Features

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Digital Workplace

Microsoft Teams Reviews

Brandon W.

Extraordinary way to unify corporate communication

Likeliness to Recommend

Pros

Gokul K.

Great for organizations to manage teams

Likeliness to Recommend

Pros

Petar M.

Could be good, if not for many bugs and bad UX

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Continuous UCC

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support