Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Nathan B.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use, fantastic product!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Ability to upload word and excel documents and then edit them collaboratively. There are also good organization chats and groups.

What is your favorite aspect of this product?

Collaborative working on excels and words. Screen sharing and been able to see multiple people's cursors.

What do you dislike most about this product?

You have to go to activity to clear the reactions on the mobile app. It doesn't function very well with windows 11 currently.

What recommendations would you give to someone considering this product?

Use it, it is really good. It functions with the other Microsoft software really well.

Pros

  • Unique Features
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

Rohit P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Microsoft Teams is the best platform for business

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The biggest difference between these platforms is that Microsoft Teams has advanced options to format any text sent in messages, which allows the users to create bullet lists, change colours, and also change fonts. One of the many fun features of Microsoft Teams is that it allows the users to send

What is your favorite aspect of this product?

Microsoft Teams features make it stand out from other collaboration software: -Teams and channels. -Conversations within channels and teams. -A chat function. The basic chat function is commonly found within most collaboration apps and can take place between teams, groups, and individual. -Document storage in SharePoint. Every team who uses Microsoft Teams will have a site

What do you dislike most about this product?

Limited Number of Channels. ..

What recommendations would you give to someone considering this product?

Highly recommended. Microsoft Teams is one of the fastest-growing business apps that helps organizations boost collaboration and productivity. It is easy to use and has features like direct reply to message.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mike O.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

A well-known software used for online meetings.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

The ability to form separate channels. It permits for a more efficient organization where you’ll more effectively communicate in relation to specific initiatives. It additionally allows for more targeted data relaying to your staff. Teams are nice because you can integrate with different platforms who also belong to Microsoft similar to Outlook. Therefore you can be checking your email and simply be a part of a conference right away.

What is your favorite aspect of this product?

I appreciate how this code integrates with so many alternative apps. It’s terribly convenient to own a centralized location for file sharing, team chats, on-line meetings, group action sessions, and so much more. Aside from that, it will integrate with other enterprises teams and third party tools, increasing the employment and advantages from using the software. For me, the absolute smartest thing concerning Microsoft teams is the emojis. A number of them are hilarious. For this to be the simplest feature of an Enterprise chat application is a bit concerning.

What do you dislike most about this product?

It can become time-consuming to look at every chat one by one to search out a specific part of a conversation. Microsoft teams ought to enable you to search all team discussions right away once searching. Typically it merely doesn’t notify me regarding new messages or meetings, preventing me from responding to something important.

What recommendations would you give to someone considering this product?

I would say you need to use the merchandise to give it a good evaluation. It’s compliance features that you’ll not be aware of, however, you also will realize your users are huge fans – it works the approach they expect a PC to work.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Cons

  • Slower Product Innovation
  • Less Generous

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