Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Fernanda M.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Microsoft Teams is a consistent and ever-evolving

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It is a great tool for communication and collaboration in an organization. It provides everything needed for messaging, conferencing and file sharing. It is the best option for a virtual office. The screen sharing feature is very useful and the remote control makes it easy to work with colleagues. Microsoft Teams gives me a platform where I can work with other employees in my company in video conferencing and share files, group chat and many other features. Easy-to-use everyday business communication tool that even has noise enhancement. It made me more productive while working from home.

What is your favorite aspect of this product?

Easy-to-use group communication software that brings together text, voice and video calls in one place.

What do you dislike most about this product?

It requires a good hardware configuration and a good internet connection to avoid interruptions.

What recommendations would you give to someone considering this product?

It is a very useful tool for those who already use an operating system and office suite. Centralizing multiple tools under a single vendor improves the quality of integrations and information sharing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Warren R.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Complete Software for any business

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is different from similar products because it has all of Microsoft products in one place plus with Microsoft Excel you will have more formulas than Google Sheet. With Microsoft teams I am able to mute a particular group. Microsoft also has alot more emoji which makes it fun when communicating with your team

What is your favorite aspect of this product?

I like that with Microsoft teams i can access everything in one place, Chat, Mail, Files , Calendar etc. I like that the interface is user friendly and intuitive I like that Teams allow me to record my session which is good because As a Team Lead when conducting coaching session with agents who are working from home, we can always go back to the recording if needed.

What do you dislike most about this product?

Well the only thing I dislike about Microsoft Team is that I have to download a document to my computer if i need to make a copy of a document. Before my organization used Google Suite and which Google Sheet/Doc I could easily select Make A Copy and it would open right away and save directly to Google Drive

What recommendations would you give to someone considering this product?

I highly recommend this Microsoft Team. It is the only software your company needs if your coworkers and clients are working remotely. It is excellent for business communications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jessica J.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Microsoft Team - business communication platform

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Some of the main features that it includes are meeting with shared files, conversations and tasks. It separates formations into channel and puts your information in context. The channel only contain messages, meetings, conversations and related topics.

What is your favorite aspect of this product?

Using Microsoft Team you will experience extra features of communications with better focus on your work. You don,t have to waste your time going through an inbox that contains message send by everyone about every things.

What do you dislike most about this product?

Sometimes the file structures of the Microsoft Team may confuse its users. If you are editing a document in Word and and you want to share it with your team members, you must have to share it via E-mail. There is no option to send it via Team chat.

What recommendations would you give to someone considering this product?

Microsoft team enhances your team work experiences. It provides a lot of additional features that other software don’t provide. You can make your team work better using Microsoft Team.

Pros

  • Helps Innovate
  • Enables Productivity
  • Caring
  • Respectful

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