Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Romain O.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Essential service for teleworking

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams is a simple to use service with easy to connect functionality.

What is your favorite aspect of this product?

What I like most about Microsoft teams is the ease of interaction with other members of the same network.

What do you dislike most about this product?

the application is slow at times, with very little functionality on the mobile version.

What recommendations would you give to someone considering this product?

I recommend it to anyone who wants to easily interact with their work environment without using a computer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rashik I.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Integrates with MS office, needs better mobile app

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Great integration with MS products. Sets this apart from the others.

What is your favorite aspect of this product?

Can automate texts and alerts from Python Outlook integration

What do you dislike most about this product?

very bulky Mobile app is inefficient

What recommendations would you give to someone considering this product?

go for it if already using MS products

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Cons

  • Under Delivered
  • Charges for Enhancements
  • Security Frustrates

Lalit M.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Well designed meeting needs

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It serves various purposes including messaging conferencing screen sharing team work and nice integration with the whole microsoft paradigm . The overall usability is enhanced by its superb interface .

What is your favorite aspect of this product?

The user interface is quite decent which enhances the overall usability and productivity and the integration with other apps is also helpful . Screen sharing is much more useful and decent from microsoft teams .

What do you dislike most about this product?

Only dislike could be its behaviour during computer rebooting as it works quite unusual after reboot . Sometimes the integration with other third party apps could also be a bit complex .

What recommendations would you give to someone considering this product?

Decent app for instant communication .

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Effective Service

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