Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Sara N.

  • Role: Information Technology
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Software for chat purposes used in organizations.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Easy to use daily enterprise communication software, Microsoft groups has genuinely modified however I see the home office as a whole. It created me productive whereas performing from home as a result of it conjointly lets me be myself, this freedom is all concerning how I will categorical what I’m thinking and intending to say, with the utilization of emojis, GIFs, reactions, and etecetera. Excluding that, it can integrate with alternative enterprises groups and third party tools, increasing the use and advantages from using the software.

What is your favorite aspect of this product?

The most important and also the best thing concerning teams is that it’s super simple to use and that we have all the choices right from chatting, schedule meeting and also we will call any time to anyone inside the team and might have massive meetings. Not found any limitations as compared to different communication tools available. And that we can schedule the meeting directly from teem and in addition as we can participate directly from that we don’t ought to open emails for the same.

What do you dislike most about this product?

I’m not too fond of such a lot of aspects of Microsoft Teams it’ exhausting even to understand where to start. The integrations with existing Microsoft apps are unwieldy and pointless; you’re much better off simply opening one in all those applications and viewing the file or doing whatever you were doing there. Photos sent via chat seldom open the first time you try

What recommendations would you give to someone considering this product?

I am finding MS Teams as a completely cooperative and useful tool for my business-related meetings, wherever we share our business documents, we can chat, we can talk; additionally, video conferencing is a nice feature.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Gracie C.

  • Role: Industry Specific Role
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Premium Business Software

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

The Microsoft Team is thoroughly integrated with the multiple numbers of Microsoft apps. Thus, it is highly customizable application software. Additionally, it also offers a wide range of integration options. The best thing is that it is also compatible with the Microsoft 365 business accounts.

What is your favorite aspect of this product?

Microsoft Teams is best accessed either a Windows 10 desktop software or a web app. There are mobile versions for Apple iOS and Google Android devices, that operate well on the move. But, the desktop and online programs are more user-friendly. Another important thing that makes this app beneficial is the customization range and freedom of adding up extra space for cloud storage.

What do you dislike most about this product?

Microsoft Teams is a wonderful application but it still has some flaws on which the developers need to work. So, the first thing is that this application is compatible with Microsoft-centric applications. Thus, you are bound in that area, additionally; there are formal designs and rules available that don't meet today's needs.

What recommendations would you give to someone considering this product?

Microsoft Teams software contains many features, you'd anticipate. Among the expected is the ability to transform any word into a searchable tag by appending to it. Furthermore, when you compose and submit the message, you can edit it as well.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Richard G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Excellent product, great for communicating

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Ease of use, all in one conferencing, messaging etc

What is your favorite aspect of this product?

Easy chat functionality

What do you dislike most about this product?

Meetings cutting out

What recommendations would you give to someone considering this product?

Better than the competition. if you need chat / voice / meeting software for your business, this is the best

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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