Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Tigran P.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Review for Microsoft Teams

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

This software is created by Microsoft so you know that you have a reliable vendor who is ready to help you solve any problems related to this software. Also you can

What is your favorite aspect of this product?

The audio quality is really is superb. The video quality and desk sharing features are also really decent. The integration with different programs is really amazing. Another great aspect of Microsoft Teams is security. Last but not least it is really easy to create channels inside groups so it allows your group to be more organized

What do you dislike most about this product?

I think more emojis and stickers can be added to make communication with your team-mates much enjoyable. Also Teams can add more backgrounds for more customization. It is consuming a lot of CPU. Last but not least mobile app could be improved.

What recommendations would you give to someone considering this product?

If you have products that are created by Microsoft you might considering buying Microsoft Teams as it is has amazing integration with other Microsoft applications (like Outlook or One Drive) . If not Slack is better alternative

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2022

Easy to use, vital for team communication

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Unique Features

Millie I.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Microsoft teams are an easy communication solution

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Ms team is one of the simplest applications I even have used. I prefer numerous things here like., Here we do conferences with the total potential of messaging, calling, video conferencing, file sharing, Screen Sharing, and lots more. Here we will simply record our meeting which may be accessible by every team member conjointly we can easily transfer the list of attendees, conjointly here only we can Assign works to our co-workers which can be submitted in any kind like video, audio, pdf, ppt, doc, and all types of file formats so we don’t would like another application to assign works to our workers. It contains all, we want in one place.

What is your favorite aspect of this product?

Microsoft groups are the best virtual meetup platform for day-after-day interactions with teammates, organizations, conjointly the skilled network. It’s accessible and has an expanded network. You need to require a web connection and simply connect with anyone via teams. It’s the proper audio and video options. The most effective factor is its simple use and wide acceptance by all the workers with no challenges. We are not solely able to communicate it as our official communication however also use it for our internal and external meetings.

What do you dislike most about this product?

An improvement chance is its chat retention limitation. Currently, discussion groups that are let’s say 3-4 months previous (and not continued) get auto-deleted (We are unable to trace such chats). It gets a bit complicated at the start to know the platform, however, it steps by step feels straightforward as your surf across the software. The chat tab could be a little confusing once everybody actively types.

What recommendations would you give to someone considering this product?

It is super straightforward how each user control is based principally on administration type. Hence, you would possibly not have total control over using Microsoft teams. You’d have a support team out there 24/7 to assist you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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