Microsoft Corporation

Microsoft Teams

Composite Score

8.9 /10

CX Score

9.1 /10

882 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Strategy and Innovation
Product Impact
Contract Negotiation

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

7 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

2020 Data Quadrant Gold Medalist

2020

2020 Emotional Footprint Champion

2020

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Fair
Helps Innovate
Reliable

Feature Ratings

Average 84

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Audio Transcription

Continuous UCC

Session Border Controller

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.7

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Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Ryan H.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Teleconferencing is great but the UI is unnatural.

Likeliness to Recommend

5 /10

What differentiates Microsoft Teams from other similar products?

It tries to do everything. In addition to teleconferencing, it basically has a built-in OneDrive, overly complicated message / chat UI.

What is your favorite aspect of this product?

The teleconferencing is great. The screen / audio quality are very good in meetings. Sharing screens works well.

What do you dislike most about this product?

The team messages are like thread-based but individual chats can be created and then it gets confusing because the file storage for an individual chat within a team is not the same as the team-level storage...or something like that. It was confusing. I used to use it every day and it made me do way to many clicks. What differentiates it is its awkwardness. I would love if it were just teleconferencing and simple chat and a more intuitive file-sharing.

What recommendations would you give to someone considering this product?

Don't use it. Your organization probably already has their own established interfaces and workflows for sharing files on the cloud and working on them. It is better to get separate apps / services that are good at one or two things because that will make your workflow more efficient. For example, Zoom for teleconferencing, Slack for chat and quick file-sharing, and Google Drive, Docs, Slides, etc. are great for sharing documents and collaborating on them remotely. When all of this functionality is combined in one app, it feels clunky; the UI is awkward. You could spend all day organizing the teams and chats with links and integrations.

Pros

Unique Features
Respectful
Helps Innovate
Continually Improving Product

Cons

Less Performance Enhancing
Less Efficient Service
Less Effective Service

Shri S.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Effortless remote web meetings & webinars !.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Pricing and quality attributes in terms of features and ease of organizing live webinars and other remote web meetings and sessions.

What is your favorite aspect of this product?

Webinars through Microsoft Teams have huge impact on target audience as its wonderful collaboration tool and easy to use by stakeholders all the time.

What do you dislike most about this product?

Nothing to dislike about the product. Awesome collaboration tool ever

What recommendations would you give to someone considering this product?

Go for Microsoft Teams and remove all your woes pertaining to remote collaboration and accelerating work flow. Now, with Microsoft teams, it is easy to teach and train all kinds of individuals remotely and its has wider and deeper positive impact. School children are now pro in managing Microsoft teams and they are leading the technology collaboration like never before.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Sathisha V.

Role: Vendor Management
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Excellent audio and video quality, easy to use

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Matured and secured platform

What is your favorite aspect of this product?

UX is super clean More control's to the moderator Navigation is easy Screen sharing, recordings, sharing data in chats Single click invitation and joining the calls Can able to login in multiple devices securely

What do you dislike most about this product?

Outside organization users can't able to create breakout rooms, would be if the feature is available

What recommendations would you give to someone considering this product?

Must have platform for a seamless collaboration with internal and external stakeholders

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

Microsoft Teams Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Digital Workplace

Microsoft Teams Reviews

Ryan H.

Teleconferencing is great but the UI is unnatural.

Likeliness to Recommend

Pros

Cons

Shri S.

Effortless remote web meetings & webinars !.

Likeliness to Recommend

Pros

Sathisha V.

Excellent audio and video quality, easy to use

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Audio Transcription

Continuous UCC

Session Border Controller

Speech Access and Personal Assistant

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support