Microsoft Corporation

Microsoft Teams

Composite Score

8.9 /10

CX Score

9.1 /10

882 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Strategy and Innovation
Product Impact
Contract Negotiation

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

7 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

2020 Data Quadrant Gold Medalist

2020

2020 Emotional Footprint Champion

2020

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Fair
Helps Innovate
Reliable

Feature Ratings

Average 84

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Audio Transcription

Continuous UCC

Session Border Controller

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.7

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Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Ankush S.

Role: Vendor Management
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

A perfect app in this era of "Work from Home..."

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Less complicated scenarios

What is your favorite aspect of this product?

Ease to use

What do you dislike most about this product?

There is always ways to prove ..I guess....

What recommendations would you give to someone considering this product?

A great product to communicate remotely

Pros

Helps Innovate
Effective Service
Inspires Innovation
Altruistic

Alex T.

Role: Sales Marketing
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Everything in one view, user-friendly interface

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

MS Teams' inclusion in the Microsoft ecosystem is its strongest suit. Microsoft Teams works perfectly with the Office 365 programs you use at work every day, such as Excel, Word, PowerPoint, OneNote, Outlook , and SharePoint.

What is your favorite aspect of this product?

Microsoft Teams has numerous features that I found appealing. What I loved best was being able to attach files, ask questions by raising my hand, and express my opinions by clicking like or dislike.

What do you dislike most about this product?

They should focus on improving the ambience. This is good, however it lacks a natural appearance. Furthermore, Teams should make it very clear on the pop up that you are unable to access to Teams since your phone authentication has expired.

What recommendations would you give to someone considering this product?

Through group get-togethers, this addresses the issue of communicating with colleagues and customers. You could do a lot of things with it, including share files, GIFs, emojis, respond to individual messages, react to individual messages, make daily notes, and store files.

Pros

Reliable
Enables Productivity
Efficient Service
Acts with Integrity

Joel B.

Role: Operations
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Microsoft Teams, keep our team connected

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The simplicity of conversation is what makes Teams so great. It's great that my work phone can now connect to my mobile phone. We can all use our existing Office 365 logins to access shared calendars, files, video calls, and instant messaging without having to switch to a separate app like Zoom. The organizational chart is also interesting to me.

What is your favorite aspect of this product?

In addition to being straightforward, it's also really convenient. Provides room for substantial growth. The capacity to communicate one-on-one or in small groups as well as to transfer and discuss data is quite useful. We make excellent use of calls and video conferencing as well; they simplify our work considerably.

What do you dislike most about this product?

We want Teams could support more people at once and serve as our primary video conferencing service. Furthermore, there may be a learning curve associated with figuring out how to customize your notifications. I think they need to streamline this process.

What recommendations would you give to someone considering this product?

Ease of communication between employees and departments via various channels. The ability to easily connect with one another is greatly facilitated by the use of shared files, video calls, and team messaging.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

Microsoft Teams Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Digital Workplace

Microsoft Teams Reviews

Ankush S.

A perfect app in this era of "Work from Home..."

Likeliness to Recommend

Pros

Alex T.

Everything in one view, user-friendly interface

Likeliness to Recommend

Pros

Joel B.

Microsoft Teams, keep our team connected

Likeliness to Recommend

Pros

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1
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Feature Ratings

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Presence IM

Call Management

Centralized Management Portal

Audio Transcription

Continuous UCC

Session Border Controller

Speech Access and Personal Assistant

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support