Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Nathan B.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use, fantastic product!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Ability to upload word and excel documents and then edit them collaboratively. There are also good organization chats and groups.

What is your favorite aspect of this product?

Collaborative working on excels and words. Screen sharing and been able to see multiple people's cursors.

What do you dislike most about this product?

You have to go to activity to clear the reactions on the mobile app. It doesn't function very well with windows 11 currently.

What recommendations would you give to someone considering this product?

Use it, it is really good. It functions with the other Microsoft software really well.

Pros

  • Unique Features
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

Thomas J.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Unlike other products, we ourselves have the opportunity to mention that Microsoft is an incredible tool that has no comparison with other products because Teams offers possibilities that other programs do not and that entail a lot of costs. One of the superior features and which has been applied a lot in the field of guilds.

What is your favorite aspect of this product?

What fascinates me the most about this instrument is that it helps me communicate with people I can't meet in person and the communication with them is pretty good, it's like we're face to face face. This is generally a program I would recommend.

What do you dislike most about this product?

Like all products, there are continually several things that do not adapt very well to the needs of organizations, but in our case, this instrument has adapted very well to our own needs, which we are rather satisfied with.

What recommendations would you give to someone considering this product?

We ourselves have the opportunity to recommend this instrument due to the versatility and ease of implementation of the program, it is especially effective for working at home.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Daniel K.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

An intuitive communication platform

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The file collaboration and ability to track and hold history of chats and shared files. The ease at which to find old documents or look through previous chats for critical information is important to the business operations

What is your favorite aspect of this product?

The sharing of files as well as ability to join chats and meetings instantly

What do you dislike most about this product?

I have calls dropping a lot when taken from my phone. Many times is hops on and off when walking or leaving the building although I have a current phone with 4G. Also, search is sometimes disappointing. Its a little hidden as how to find certain documents or files, but I think par for the course given how much information is exchanged and tranferred within this platform.

What recommendations would you give to someone considering this product?

I would recommend that you utilize the full extent of the capabilities of this platform. While great for chat, the video conference, sharing and overall document collaboration is both great while it makes it another repository for business documentation, however the same to be aware is that it create a whole other repository of work comm and documents. So another place required to now look for information that may not be communicated anywhere else.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

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