Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Daniel C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Versatile communication tool for Organization

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The feature and list of capabilities inside MS teams is the highlight, none of the competitors has this many capabilities, also the option to add 3rd parts apps to teams, make it a cut above the other- All our business apps are integrated to MS teams, so we don't have to go out of teams for any purpose

What is your favorite aspect of this product?

The third-party integrations makes all our life easy, as we dont have to leave teams, all team members can collaborate inside teams itself

What do you dislike most about this product?

The video call clarity and brightness / steaming is better in Zoom and Google meet

What recommendations would you give to someone considering this product?

Improvise the video call streaming and chat capabilities during a meeting

Pros

  • Helps Innovate
  • Performance Enhancing
  • Saves Time
  • Includes Product Enhancements

Cons

  • Slower Product Innovation

Ayush J.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great feature-rich product that scales smoothly

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It is a one-stop suite for all corporate requirements - calling, texting, file sharing and collaboration.

What is your favorite aspect of this product?

How well it is integrated with Microsoft 360 suite

What do you dislike most about this product?

Lack of customization - themes and backgrounds

What recommendations would you give to someone considering this product?

If you wish to have a one-stop application for all corporate communication needs, go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ausrine S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

The best of the best

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is the best digital workplace app that I have used. It stands out by being highly intuitive to use and offers extensive features for instant messaging, video calls, team collaboration, and company-wide engagement. The mobile app allows Microsoft Teams to travel with you wherever you go and the smooth notification feed keeps you up to date with what's happening in your company. Overall, I am really happy with what Microsoft Teams has to offer and don't see myself switching out to another app any time soon.

What is your favorite aspect of this product?

My favorite aspect about Microsft Teams is that it integrates seamlessly into the Microsft Suite of tools such as SharePoint, Word, Excel, and Outlook and syncs your calendar and files for you. I really appreciate the ability to collaborate with my colleagues on documents that are automatically saved on SharePoint.

What do you dislike most about this product?

There is nothing that I particularly dislike about Microsoft Teams.

What recommendations would you give to someone considering this product?

I would highly recommend trying out Microsoft Teams for yourself and see what it can offer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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