Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

85

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Jessica N.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

An intuitive tool for conducting online meetings.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has been one of the favorite tool for conferencing in our company. It provides very nice features that are very easy to learn and adopt. Microsoft Teams supports multiple features like video and audio calls, screen sharing, messaging which enables you to communicate effectively. It is intuitive and user-friendly making it easier to use and manage.

What is your favorite aspect of this product?

I like Microsoft Teams as it enables our teams to collaborate with ease from anywhere anytime. It's a brilliant application that has a straightforward implementation process which saves you time. Also, i like how it enables us to schedule meetings and invite people to join regardless of where they are. The quality of the video and audio is always good thus allowing us to chat face to face with clients, coworkers and employers.

What do you dislike most about this product?

Management of Microsoft Teams is quick and easy. Since we started using it, it has been of great help. I sincerely dislike nothing about Microsoft Teams.

What recommendations would you give to someone considering this product?

Conducting online trainings, virtual events and business meetings becomes easy with Microsoft Teams.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

James N.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Most effective tool for business collaboration.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a solid and super amazing platform that makes it easy for teams to collaborate. It is an advanced application that supports great and fantastic features which are quite easy to manage. It has a nice and high definition video quality. It enables me to makes video and audio calls from anywhere anytime.

What is your favorite aspect of this product?

Microsoft Teams is the easiest and amazing tool for conferencing and screen sharing i have ever encountered. Ut enables me and my colleagues to easily collaborate without having any issues and it enables me to share files with others regardless of where you are. It is intuitive and user friendly thus making it simple to get started with. The customer support team is always ready to offer you help when you need them most.

What do you dislike most about this product?

Microsoft Teams integrates with multiple applications which makes it quite simple and easy to manage. It has a very nice and high definition video quality which makes it suitable for conferencing and online training. I like how fast it is to install and set up. Also, sharing files is easy and fast with Microsoft Teams.

What recommendations would you give to someone considering this product?

I recommend Microsoft Teams. It's a brilliant application for conferencing and screen sharing.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Jamie H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Users' requirements are met by Microsoft Teams

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is how we keep in touch with our clients outside of the company. Once we receive a link from the customer, we simply copy and paste it into Google Calendar, our primary scheduling tool. The web browser app has always worked well for us, and we like not having to worry about installing anything beforehand.

What is your favorite aspect of this product?

Microsoft Teams is able to efficiently manage phone conversations in both large and small businesses. However, if there are more than 50 people on the call, it's best to hold off on turning on everyone's camera or beginning screen sharing until the conversation has ended. Normal use is where its strengths lie; beyond that, it has little advantages.

What do you dislike most about this product?

The quality of shared media, such as videos and music, is typically poor. The collaboration tools might use some fine tuning in terms of integration, usefulness, and even the most basic of instructions. Facilitate the process of rescheduling, transferring, or sharing meeting ownership.

What recommendations would you give to someone considering this product?

Appropriate for maintaining interest among coworkers and scheduling appointments. Appropriate for large gatherings. GIFs make it a blast to use. Whiteboard software, for example, might use further development so that it's simpler to copy and paste or create shapes as in PowerPoint.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

Most Popular Microsoft Teams Comparisons